RX Refill Specialist 1
About The Position
The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. We are looking for Medical Assistants who can support the provider and staff EMR in-baskets. Support includes completing paperwork, communicating with the patient, and all other tasks which help support the patient. This job description in no way states or implies that these are the only duties to be performed. He or she may be required to follow any other instructions and to perform other duties requested by his or her supervisor based on the needs of the organization.
Requirements
- High School Diploma or equivalent (GED) required.
- Medical Assistant Certificate, completion of program.
- A valid BLS Certification from an accredited organization is required.
- Minimum of 1-year clinical experience.
- Minimum of 1 year Triage experience.
- Bilingual Spanish is preferred.
- Knowledge of and the ability to perform nursing procedures for which the vocational nursing course has provided the necessary degree of skill and judgment; performance shall be limited to those acts for which he or she has been prepared.
- Ability to communicate effectively and congenially with patients and staff members in person and over the phone.
- Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
- Ability to observe the general physical condition of patients to detect signs of abnormalities.
- Ability to record observations and notes completely, accurately, literately, and concisely.
- Computer skills are necessary to navigate the company’s EMR system.
- Ability to accept supervision and feedback.
- Must be authorized to work in the United States.
Nice To Haves
- Bilingual Spanish is preferred.
Responsibilities
- Answer and manage routine portal messages, forwarding messages to the provider staff or provider in a timely fashion if unable to resolve.
- Oversee medication refill inbox and ensure all prescriptions are refilled within 2 business days max.
- Manage and refill medications directly to the pharmacy per the prescription refill protocol.
- Place electronic orders for medication refills as authorized under the refill protocol.
- Direct phone calls to the pharmacy when indicated.
- Maintain a clean and organized workstation.
- Consistently meet established daily productivity goals and performance standards while maintaining accuracy, efficiency, and quality in assigned responsibilities.
- Work cooperatively with others, including appropriate communication with patients, providers, support staff, and administration.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
