RX Patient Services Coordinator-1
About The Position
WEIS is looking for a passionate and dedicated individual to join our team as an RX Patient Services Coordinator. This role provides direct support for our Specialty Pharmacy by communicating with patients, serving as the first point of contact for inquiries, and performing outbound calls for medication touch bases, program enrollment, shipment scheduling, and payments. The coordinator will manage patient onboarding, including setting up profiles, documenting insurance, performing initial screenings, assisting with benefits investigations, and providing payment options. This position requires a working knowledge of pharmacy systems, adherence to HIPAA and other regulations, and the ability to assist with medication reviews and fulfillment. WEIS is committed to treating associates with respect and fostering teamwork and growth.
Requirements
- Working knowledge on all required pharmacy systems and platforms needed to complete job duties.
- Adherence to organizational policies and procedures, including patient security, privacy, and confidentiality as required by HIPAA as well as all other State and Federal regulations.
Nice To Haves
- Assists in the training of other pharmacy personnel and students.
Responsibilities
- Provides direct support for our Specialty Pharmacy by communicating with patients enquiring about provided patient services.
- Serves as the first point of contact for patients calling into the Specialty or Central Fill Pharmacies and provides responses to non-medication related questions and determines the appropriate action and understands appropriate situations when pharmacist intervention is required.
- Performs outbound patient calls regarding medication touch bases, pharmacy patient program enrollment, shipment scheduling, and payment.
- Provides coordination of patient onboarding for Specialty Pharmacy including setting up and updating patient profiles, documenting insurance information, performing initial screening questions, assisting with benefits investigations, and providing payment options.
- Actively reaches out to patients when information is missing.
- Uses and maintains a working knowledge on all required pharmacy systems and platforms needed to complete job duties.
- Maintains call control within the working environment and properly documents appropriate patient comments and information regarding interventions.
- Supports the completion of comprehensive medication reviews through pre-work up and case preparation.
- Assists in the coordination and execution of all patient care initiatives.
- Supports the Specialty Pharmacy with medication fulfillment and shipping when needed.
- Adheres to organizational policies and procedures, including patient security, privacy, and confidentiality as required by HIPAA as well as all other State and Federal regulations.
- Assist in the training of other pharmacy personnel and students.
- Performs additional job-related responsibilities and duties as necessary or assigned.
Benefits
- Equal Employment Opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
