RX Benefits Associate
About The Position
This is a Contract position based out of Chicago, IL. The role involves addressing member concerns regarding the use of SingleCare discount cards, responding to customer inquiries in a timely and professional manner, and assisting members with prescription price inquiries and insurance benefit questions. The associate will educate members on the benefits and usage of discount cards for prescribed medications, provide members with physical discount cards and information on home delivery options via online pharmacy, and help members elect and understand their medical insurance benefits. Additionally, the role requires verifying insurance benefits and pharmacy locations for members, transferring calls to appropriate departments (e.g., dental plans, medical benefits) for further support, opting out members from receiving promotional mail upon request, assisting pharmacies with claim submission issues and troubleshooting, and providing prescription benefit details to members and pharmacies.
Requirements
- Empathy & Patience – Supporting members with sensitive health and insurance concerns.
- CRM Systems – Experience with customer relationship management platforms.
- Data Entry & Documentation – Accurately recording member interactions and application reviews.
- Microsoft Office Suite – Proficiency in Word, Excel, Outlook, and possibly Access or Teams.
- Ability to use Microsoft Office products (i.e., Outlook, Teams, etc.) and utilize dual monitors/toggle between systems at the same time
- Must be able to read, speak, and take notes at the same time on a phone call
- Must be able to work in a fast-paced environment (have to be able to jump right in, learn quickly, and adapt/be flexible)
Responsibilities
- Addressed member concerns regarding the use of SingleCare discount cards.
- Responded to customer inquiries in a timely and professional manner.
- Assisted members with prescription price inquiries and insurance benefit questions.
- Educated members on the benefits and usage of discount cards for prescribed medications.
- Provided members with physical discount cards and information on home delivery options via online pharmacy.
- Helped members elect and understand their medical insurance benefits.
- Verified insurance benefits and pharmacy locations for members.
- Transferred calls to appropriate departments (e.g., dental plans, medical benefits) for further support.
- Opted out members from receiving promotional mail upon request.
- Assisted pharmacies with claim submission issues and troubleshooting.
- Provided prescription benefit details to members and pharmacies.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
