SDS RX Dispatcher

DPDHL•Glen Burnie, MD

3d•Onsite

About The Position

Join SDS Rx, a Leader in Specialized Healthcare Logistics Powered by DHL! At SDS Rx, we are committed to delivering critical medications and healthcare products safely, accurately, and on time. Our team plays a vital role in supporting pharmacies, healthcare providers, and patients by ensuring time-sensitive deliveries are coordinated with precision and exceptional customer service. As a Dispatcher, you will play a critical role in coordinating time-sensitive medication deliveries and ensuring drivers are dispatched efficiently to meet customer and pharmacy requirements. This position supports daily pharmacy operations through route management, driver coordination, shipment tracking, documentation processing, and customer service. The Dispatcher serves as a key communication link between drivers, pharmacy personnel, and customers, ensuring all deliveries are executed accurately and within required service levels. The ideal candidate thrives in a fast-paced environment, is highly organized, and can proactively resolve logistical challenges while maintaining exceptional customer service standards. At SDS Rx, every delivery matters. Join our team and help ensure patients receive the critical medications they need when they need them most.

Requirements

Strong problem-solving skills with the ability to think outside the box in a fast-paced environment
Proactive mindset with the ability to anticipate challenges and implement solutions quickly
Excellent communication and customer service skills
Ability to manage multiple priorities and urgent requests simultaneously
Strong organizational skills and attention to detail
Comfortable working in a healthcare or pharmacy-related environment
Ability to remain calm and professional in high-pressure situations
Experience working with laptops, printers, and mobile applications
Strong sense of urgency when handling time-sensitive deliveries
Reliable attendance and punctuality
Ability to work independently while collaborating effectively with drivers, pharmacy staff, and customers
Professional appearance and commitment to maintaining operational standards
Ability to sit, stand, and move throughout the workday
Ability to lift and move manifests, paperwork, and small packages as needed
Ability to work in a fast-paced pharmacy operations environment
Ability to navigate a compact workspace while managing multiple responsibilities

Nice To Haves

Experience coordinating schedules, routes, or logistics operations preferred

Responsibilities

Dispatching drivers for scheduled and STAT medication deliveries
Coordinating route releases
Processing and scanning controlled substance manifests
Ensuring drivers are properly prepared and compliant with vendor requirements
Supporting pharmacy operations through administrative tasks
Monitoring time-sensitive deliveries
Providing proactive solutions to operational challenges in a fast-paced healthcare logistics environment
Coordinating daily driver dispatch activities, including early morning route releases and route assignments.
Ensuring drivers arrive on time, are properly prepared for their routes, and comply with customer and vendor appearance requirements.
Monitoring route execution and proactively addressing delivery delays or operational issues.
Managing urgent STAT medication deliveries and ensuring time-sensitive orders are assigned and completed promptly.
Reviewing and processing controlled substance manifests and verifying required documentation before route release.
Scanning and maintaining records of controlled medication documentation in accordance with company policies and regulatory requirements.
Supporting pharmacy operations through administrative tasks, document management, and system updates.
Communicating effectively with drivers, pharmacy staff, customers, and management regarding route status and service concerns.
Tracking package movement and delivery performance to ensure service commitments are met.
Utilizing company technology, mobile applications, printers, and dispatch systems to support daily operations.
Identifying operational challenges and implementing solutions to maintain efficient workflow and customer satisfaction.
Assisting with after-hours operational support as needed until all routes have been successfully released and serviced.
Maintaining a professional, organized, and customer-focused work environment.
Supporting a culture of teamwork, accountability, compliance, and continuous improvement.