RWE Insights Customer Success Partner

Evio

1d

About The Position

Evio is a unique pharmacy solutions company founded by and working closely with health plans to implement transformative initiatives focused on specialty and high-cost medication solutions. Evio has advanced analytics and contracting capabilities, and a suite of digital tools to power its solutions. The company has invested heavily in its people, team, and culture, aiming to create a special place to work. Evio's core product offering, Evio Insights, comprises actionable, plan-driven real-world evidence (RWE) projects designed to create clinical and financial impact for health plan customers and their members. Evio's pharmacists and researchers use RWE to produce practical insights that help health plans make better decisions, improve outcomes, and manage the cost of high-impact medications. These insights are delivered via research manuscripts and playbooks that translate evidence into clear, actionable strategies for health plans, such as coverage approaches, pharmaceutical contracting strategies, and patient-targeting parameters. The role of the Customer Success Partner is to serve as the key connection point between Evio and its customers, ensuring that insights are relevant, adopted, and delivering real impact. This involves working closely with health plans to solicit and shape research priorities, guide implementation of insights, and measure the value created, directly influencing how customers apply evidence to improve care and affordability.

Requirements

• Bachelor of Pharmacy (B.S. Pharm.) with Residency, or Doctor of Pharmacy (Pharm.D.) degree
• A current and unrestricted pharmacist license in at least one state
• 8+ years of health plan pharmacy and medical benefit experience with deep current expertise in: Pharmacy and medical benefit design and management, Evidenced-based formulary, medical policy, and utilization management (UM) development and implementation, Pharmaceutical contracting (e.g. rebates, warranties) related to formularies, medical polices, and UM
• Knowledge of pharmacy benefit manager (PBM) operations
• Strong clinical evidence appraisal skills and ability to interpret data
• Effective at building relationships with both internal teammates and external customers and stakeholders
• Founders’ mentality: takes initiative and moves ideas forward, testing and refining as you go without needing heavy guidance
• Consensus builder: inspires customers to “yes”, and prioritizes and drives solutions
• Resilient and pragmatic: navigating ambiguity with a practical, solutions- focused mindset
• Outcomes obsessed: able to prioritize, independently problem solve and see projects through to the end
• Exceptional implementor and communicator: writes crisp, repeatable implementation plans/ checklists and can communicate ideas with a range of audiences, including senior leaders
• Customer empathy: understands the challenges health customers face and has walked in their shoes in prior roles

Responsibilities

• Serve as a strategic partner and liaison between Evio and health plan customers, ensuring the success of Evio Insights.
• Act as the voice of the customer and health plan subject matter expert across product phases: ideation/discovery, production, operationalization, and impact analysis.
• Maintain a strong grasp of customer priorities, information gaps, local market dynamics, and customer-PBM dynamics to shape RWE project ideas.
• Assist the Evio product team in translating customer needs and priorities into RWE projects.
• Collaborate with the research team to ensure RWE study outputs align with customer needs and generate practical, usable insights.
• Review project components and gather customer feedback to refine deliverables.
• Own customer-level operationalization strategy and execution, including developing customer-specific implementation plans and guiding customers through adoption of Evio Insights recommendations.
• Collaborate with Evio research and analytics teams to evaluate the impact of adoption.
• Lead efforts to share best practices among customers, such as convening user forums and other customer engagement opportunities.
• Track and report on adoption and outcomes across customers, including how and why insights were implemented, barriers to adoption, and value created.
• Contribute to the continuous improvement of Evio Insights by representing customer perspectives.
• Partner with Evio’s pharmaceutical contracting team to use RWE insights to drive contracting strategies.

Benefits

• Health insurance
• Retirement savings
• Life and disability insurance
• Paid and unpaid time off
• Great Health Insurance - The company pays 100% of medical, dental, and vision premiums for teammates, and 50% for dependents.
• 401K Match - Evio matches 100% of teammate contribution up to 5% of salary, subject to IRS limits.
• Time Off - Flexible vacation policy for teammates to unplug and recharge when you need it. There is no minimum or maximum amount of vacation allowed per year, and there is no payment in consideration for unused vacation. Vacation is to be used at your discretion, with approval of leadership.
• Parental Leave - Generous paid leave for new parents (includes birth and non-birth parents).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior