RVP, MH Operations

Sun, Inc.•Orlando, FL

3d•Onsite

About The Position

The Regional Vice President of MH Operations provides leadership and oversight for a portfolio of manufactured housing communities within an assigned region, driving operational performance, sales growth, and financial results.

Requirements

High School Diploma or GED (Required)
Bachelor's Degree in Real Estate, Business, Hospitality, or related field (Required)
5 years in property management experience, including 2 years' supervisory experience (Required)
Demonstrated leadership abilities
Excellent interpersonal and communication skills
Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
Strong organizational skills
Working knowledge of basic accounting principles
Ability to travel frequently with overnight stays
Intermediate computer proficiency including the ability to use the Microsoft Office Suite, email, and internet
Flexibility to respond to community needs during non-business hours
Must have a valid driver's license

Responsibilities

Conducts on-site inspections and ensures each community is consistently maintained and groomed to Sun's curb appeal standards.
Handles and resolves resident complaints in a timely and professional manner, asks questions to determine the validity of complaints and offers possible solutions consistent with established guidelines.
Develops annual occupancy, lease-up and sales projections; implements programs to achieve them.
Creates marketing programs with a detailed marketing strategy that includes timetables, roles and responsibilities of team members, and projected expenses; Implements marketing and advertising plans.
Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
Determines and approves staffing levels of each community in conjunction with budget.
Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations.
Ensures compliance of policies designed to increase team member safety. Completes workers' compensation accident reports and incident reports.
Attends periodic training and product meetings and continues to update knowledge on industry product, services and trends.
Collaborates with sales team members to purchase new and pre-owned home inventory; develops pre-owned home listing and brokerage plan for the portfolio.
Ensures customers and residents receive the highest level of service consistent with Sun's Customer Service philosophy.
Ensures implementation of annual capital improvement program.
Monitors safety, loss and risk management at each community as it relates to property, vehicles and equipment.
Approves the selection of all contractual services for assigned properties.
Creates, submits and accepts total budget responsibility for the annual operating and sales budgets.
Controls income and expense categories of portfolio; approves budgeted expenditures up to $25,000.
Ensures rent is collected by Community Managers at each community on a timely basis.
Reviews monthly property accounting reports and compiles reports as required. Prepares monthly P&L variance explanations.
Ensures internal control practices are adhered to.
Meets with residents, homeowner associations or boards as required and maintains effective communication.
Other duties as assigned.