RV Station Manager - Las Vegas

Roadsurfer•Las Vegas, NV

5d•Onsite

About The Position

As Station Manager, you'll be the captain of the ship, owning the day-to-day operations of the Las Vegas station. This includes leading the team, ensuring the fleet is in top shape, and making sure every customer has a positive experience. You will also be responsible for tracking quality scores, analyzing performance data, and making cost-conscious decisions to optimize station performance. The role involves managing station operations, performance, quality, team leadership, fleet management, and customer service.

Requirements

High school diploma required.
At least 3+ years of relevant experience in a manager or supervisory role — car rental, tourism, or hospitality preferred.
A data-driven mindset: comfortable reading KPIs, spotting trends, and making decisions backed by numbers.
Intermediate to Advanced knowledge of OSHA, Microsoft Office and wage & hour labor laws.
Experience leading and building high-performance teams.
Resilient problem-solving abilities and highly organized.
Strong written/verbal communication skills in English to interact effectively with a global customer base.
Must be authorized to work in the United States; sponsorship is not available for this role.
Must be 21+ with a valid in state driver's license and clean driving record.
Must complete OSHA certifications within 90 days of hire.
Open availability to work weekends and holidays based on business needs.
Candidates must present and maintain a clear motor vehicle record and successfully pass a background check.
Must complete Form I-9 and participate in E-Verify to verify eligibility to work in the United States.

Nice To Haves

A bachelor's degree in business administration or similar is desired.

Responsibilities

Autonomously lead and establish station operations, collaborating closely with headquarters to manage day-to-day activities on-site.
Implement existing standards and processes while contributing your own ideas to improve vehicle returns, handovers, and preparation.
Maintain constant communication with international teams to ensure ongoing optimization across all roadsurfer locations.
Own your station's Service Quality Score (SQS) — roadsurfer's core KPI that measures customer experience through post-rental surveys.
Monitor and act on the two pillars of SQS: Fleet Care Quality (van cleanliness and technical condition) and Customer Care Quality (staff friendliness and pickup wait times).
Analyze performance data and trends to identify gaps and implement strategies to get — and stay — above target.
Motivate and guide your on-site team, including onboarding, task planning, and quality control.
Manage a team structure with both Core Team members (year-round) and a Flex Team (seasonal) brought on during peak season to support high-demand periods.
Build staffing plans that balance full operational coverage with cost efficiency and service quality.
Source and recruit the right talent to build and maintain a high-performing station team.
Oversee the local vehicle fleet for rental: documentation, maintenance, cleanliness, and coordination with local service partners.
Ensure every van leaving the lot meets roadsurfer's standards.
Advise customers on our campers and deliver a friendly, efficient check-in and check-out experience.
Send every customer out as a happy roadsurfer — ready to surf the roads of the USA.