RV Service Manager - Phoenix Area

National Indoor RV Centers•Surprise, AZ

8d•$105,000 - $140,000•Onsite

About The Position

National Indoor RV Centers (NIRVC) is seeking a Service Manager for its state-of-the-art location in Surprise, AZ. NIRVC is a premier full-service RV company focused on building lasting relationships. The Service Manager will oversee the service department, requiring knowledge of RV systems, strong organizational skills, and excellent customer service. This role involves managing daily operations, scheduling technicians, maintaining records, ordering parts, and ensuring customer satisfaction. NIRVC is experiencing rapid growth and seeks individuals eager to become long-term, valued members of the team.

Requirements

High school diploma or equivalent required.
Minimum of 5 years of experience as a manager in an RV service or auto shop, with at least 3 years of supervisory or lead experience managing a work group.
Strong knowledge of RV systems, including electrical, plumbing, HVAC, and mechanical systems.
Excellent customer service and communication skills, with the ability to handle customer inquiries and complaints professionally and effectively.
Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
Ability to work independently and as part of a team, with a strong sense of accountability and responsibility.
Proficient in Microsoft Office and service management software.
Valid Driver’s License and be insurable under NIRVC’s insurers’ criteria.
Must be able to pass pre-employment testing including a background check, MVR, and drug screen.

Responsibilities

Oversee and manage the daily operations of the RV service department, working with customers, assigning work orders, and ensuring timely completion of service requests.
Develop and implement service policies and procedures to ensure consistent and high-quality service to customers.
Order parts and supplies for the service department, and maintain accurate inventory records.
Ensure all service advisors are properly trained and equipped to perform their job duties.
Monitor service quality to ensure customer satisfaction, and respond promptly and professionally to customer inquiries and complaints.
Collaborate with sales and marketing teams to promote service offerings and develop strategies to increase customer retention.
Directs the priorities for parts ordering and coordinates parts delivery to technicians with the parts department.
Oversee work as outlined in the repair orders with efficiency, accuracy and in accordance with standards, and verifies that the job assigned to a technician is in fact complete.
Ensures documentation of all work performed so that each repair has complaint, cause and correction sufficiently documented.
Interacts with Warranty Administrators to ensure compliance with requirements for warranty work like pictures and returned parts.
Ensures that customer vehicles location and keys are known, and the vehicles are maintained clean.
Coordinates with subcontractors for work to be performed by them for our customers.
Ensures that the shop area is kept neat and clean.
Responsible for compliance with OSHA requirements for safe operations, and with hazardous waste disposal requirements.
Assists the Foreman with making adjustments to technician’s hours paid above specified flat rate or estimate.
Maintains schedules for all technicians in order to determine availability and shop capacity.
Perform functions and duties of the job that may require additional or different tasks to be performed when circumstances arise (i.e. emergencies, changes in personnel, workload, rush jobs, or technology developments).
Will be required to attend training sessions for products serviced by the company at the company’s expense.
Develop and manage the department budget, including forecasting revenue and expenses, and controlling costs.
Maintain other duties as assigned or requested.