RV Service Advisor

Bretz RV & Marine • Missoula, MT

46d • Onsite

About The Position

At Bretz RV & Marine, our culture is more than words; it is visible in each leader's commitment to our company's core values of passion, teamwork, growth, family, and profitability. With multiple locations across Montana, Washington, and Idaho, Bretz RV & Marine is the largest dealership in a five-state area, and we are growing rapidly. Here at Bretz, we are more than a team; we are a community. The Bretz community brings the company's values to life while delivering exceptional outcomes. We pride ourselves on hiring and developing employees who demonstrate a passion for what they do, loyalty to the company and our commitment to our customers, and a drive to succeed individually and as a team. At Bretz, we offer you more than just a job. We offer you the chance at an exciting and rewarding career that you will genuinely enjoy. We value excellence, integrity, and hard work from every employee to deliver Bretz's high standards and performance to all our customers. Bretz RV & Marine is looking for an RV Service Advisor to join our Missoula team. This role is ideal for candidates with experience in automotive, powersports, marine, truck, heavy equipment, collision repair, or RV service environments. If you thrive in a fast-paced service department, enjoy building customer relationships, and take pride in delivering exceptional service, we'd love to meet you. Our top-performing Service Advisors earn over $100,000 annually through our salary plus commission compensation structure. As an RV Service Advisor, you will be the primary point of contact between our customers and service department. You'll help guide customers through the repair process, communicate with technicians, provide estimates, manage repair orders, and ensure every customer receives an exceptional experience. This role is perfect for someone who enjoys customer interaction, problem-solving, and helping families get back to enjoying the outdoors.

Requirements

• High school diploma or equivalent required
• Previous Service Advisor, Service Writer, Customer Service, Sales, or Service Department experience preferred
• Automotive, RV, Marine, Powersports, Heavy Equipment, Trucking, or Collision Repair experience preferred
• Excellent customer service and relationship-building skills
• Strong verbal and written communication abilities
• Strong organizational and follow-through skills
• Ability to multitask and prioritize effectively
• Comfortable using computers and dealership software systems
• Valid driver's license and acceptable driving record required
• Professional appearance and strong work ethic
• Ability to maintain a positive attitude in a fast-paced environment

Responsibilities

• Greet service customers promptly and professionally
• Listen carefully to customer concerns and accurately communicate repair needs to technicians
• Create and manage repair orders and service appointments
• Provide accurate estimates for maintenance and repair services
• Recommend additional services and repairs using a low-pressure, customer-focused approach
• Maintain regular communication with customers throughout the repair process
• Coordinate workflow between customers, technicians, and management
• Manage and sell extended service contracts and warranty products
• Inspect completed repairs and ensure quality standards are met
• Notify customers when repairs are completed and ready for pickup
• Review completed repairs, services performed, and associated costs with customers
• Resolve minor customer concerns and escalate issues when necessary
• Maintain Customer Satisfaction Index (CSI) scores that meet dealership standards
• Keep the Service Manager informed of ongoing customer issues and department opportunities
• Adhere to dealership policies regarding customer vehicle care and operation

Benefits

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from, including vision and dental
• On-site employee daycare with an employee-only rate, located at the dealership
• 401(k) retirement plan with employer match
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED