RV Service Advisor

Beaver Coach Sales & Service • Bend, OR

1d • Onsite

About The Position

RV Service Advisor We need an RV Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Requirements

• Expert in the art and science of customer service
• Able to greet guests
• Able to schedule appointments
• Able to act as a liaison between customers and service techs
• Able to make customers feel welcome and confident that their needs are being met
• People skills

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low-pressure, high-integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Health Insurance
• Dental Insurance
• 401k Retirement Plan
• 401k Employer Match up to 3.5%
• Paid Time Off
• pancake breakfasts
• catered lunches
• great-meat giveaway
• eventful holiday parties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed