RV Service Advisor
About The Position
As an RV Service Advisor, you will be responsible for initiating services and repairs by ascertaining trailer performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; and maintaining customer records. You will serve as the communicator and liaison between the Guest and technician, ensuring the Guest’s needs are understood by the technician and the needed and recommended service/repairs are understood by the Guest. You will develop estimates by costing materials, supplies, and labor, and calculating the customer's payment, including deductibles. You will prepare repair orders (RO), obtaining approval signatures and entering RO into the service database system. You will communicate additional repair and service needs to the Guest based on trailer inspection. You will administer the manufacturer warranty for qualifying trailer repairs. You will keep Guests informed of service specials, completion times, and service expenses.
Requirements
- Previous service advisor or RV experience required
- General knowledge of recreational vehicles
- A team player who is focused on providing exemplary customer service
- High School graduate or equivalent, 18 years or older required
Responsibilities
- Initiating services and repairs by ascertaining trailer performance problems and service requests
- Verifying warranty and service contract coverage
- Developing estimates by costing materials, supplies, and labor, and calculating customer's payment, including deductibles
- Writing repair orders (RO), obtaining approval signatures and entering RO into service database system
- Maintaining customer records
- Serving as the communicator and liaison between the Guest and technician
- Communicating additional repair and service needs to the Guest based on trailer inspection
- Administering the manufacturer warranty for qualifying trailer repairs
- Keeping Guests informed of service specials, completion times, and service expenses
Benefits
- Competitive pay
- Medical, Dental, and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
