RV Service Advisor

Bretz RV & Marine•Liberty Lake, WA

5d•Onsite

About The Position

We are seeking an outstanding RV Service Writer who is passionate about the outdoors and possesses excellent communication skills, a professional appearance, and a strong work ethic. This role requires an individual who is comfortable interacting with customers, scheduling appointments, and serving as a liaison between customers and service technicians. The ideal candidate will have strong follow-through skills and a keen eye for detail. This is identified as a safety-sensitive position, requiring pre-employment drug screening, including for non-psychoactive THC.

Requirements

A high school diploma or equivalency degree is required.
Outstanding communicator.
Professional appearance.
Strong work ethic.
Comfortable greeting customers.
Comfortable scheduling appointments.
Comfortable acting as a liaison between customers and service techs.
Excellent follow-through skills.
Keen eye for detail.

Nice To Haves

Passionate about the outdoors.
Best service writer in your area.

Responsibilities

Greet service department customers promptly and courteously.
Listen to each customer and articulate repair needs to techs.
Upsell recommended/additional services using low-pressure, high-integrity methods.
Provide accurate estimates of repair/maintenance costs.
Adherence to dealership policy on customer vehicle care and operation.
Follow up on each repair and keep customers informed of the progress.
Sell and manage extended warranties.
Inspect repair quality and ensure that all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs with customers.
Handle minor customer concerns and complaints.
Keep Service Manager informed of all problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores per dealership standards.

Benefits

Excellent earning potential and advancement opportunities.
Comprehensive medical benefits package with multiple plan options, including vision and dental.
401(k) retirement plan with employer match.
Compliance with Washington State's specific laws regarding benefits and leave, including paid sick leave and family leave.
Employee discounts and borrowing program.
Profit-sharing.
Opportunity to work in a family-oriented environment where work-life balance is valued.
Growth and advancement opportunities.
Team-building activities and events throughout the year.
Engaging in a booming industry to provide the best customer experience.