RV Park Guest Service Agent

St Eugene Golf Resort & Casino•Cranbrook, BC

8d•Onsite

About The Position

The RV Park Guest Service Agent ensures guests have an enjoyable stay by delivering outstanding customer service and supporting daily campground operations. This position entails guest check-ins, managing reservations, assisting with park maintenance, and addressing guest needs. The ideal candidate is friendly, organized, and enjoys working in a guest-focused outdoor setting.

Requirements

Strong customer service skills and prior experience in hospitality or guest services are preferred.
The ability to multitask and manage cash and electronic transactions accurately.
Outstanding interpersonal and communication skills.
Understanding campground reservation systems.
Fundamental troubleshooting skills for RV-related problems.
Valid driver’s license with a clean driving record.
Must be able to lift up to 30 pounds and perform light physical duties.
Available to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Able to work comfortably outdoors in different weather conditions.

Nice To Haves

Understanding Indigenous culture and local attractions is valuable.

Responsibilities

Greet guests upon arrival and help with the check-in and check-out process.
Manage reservations, payments, and guest inquiries professionally.
Offer guests details about campground amenities, nearby attractions, and Indigenous cultural experiences.
Assist with minor maintenance tasks, such as cleaning restrooms and shared spaces.
Perform routine campground patrols to guarantee safety and adherence to KOA policies.
Assist guests with RV hookups and troubleshoot minor issues as needed.
Maintain inventory of campground supplies and restock as needed.
Assist in coordinating and supporting campground activities and events.
Ensure all KOA safety protocols and campground regulations are followed.
Address guest concerns promptly and effectively, escalating issues to management as needed.