Guest Service Agent

Commonwealth Hotels•Tampa, FL

9d•Onsite

About The Position

Hampton Inn & Suites Tampa Riverview Brandon is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent. At Hampton Inn & Suites Tampa Riverview-Brandon, we are more than just coworkers; we are a friendly, respectful, and caring team that supports one another to achieve our shared goals. Conveniently located off I-75 in the Brandon area, our hotel offers easy access to metro Tampa and nearby attractions like the Westfield Brandon shops, Tampa's Riverwalk, Port Tampa Bay cruise terminals, and Busch Gardens. If you are seeking a positive work environment where teamwork and mutual respect are valued, we would love you to join us.

Requirements

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
A high school diploma or equivalent
Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Nice To Haves

Hospitality or Front Desk Experience

Responsibilities

Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.