RV Park Assistant

San Mateo County Event Center•San Mateo, CA

3d•Onsite

About The Position

The San Mateo County Event Center is seeking a part-time RV Park Assistant. The San Mateo County Event Center is a public assembly facility that hosts a wide variety of events, produces the San Mateo County Fair, and operates the Jockey Club and a satellite wagering facility for horse racing. Each member of our team is committed to building and sustaining equitable and inclusive work and social environments where diversity is celebrated and valued. We are an equal opportunity employer, and we believe diversity, equity, and inclusion benefit and enrich the experience of our staff, clients, and guests. The RV Park Assistant supports the Assistant Parking Supervisor-RV Park in the daily operations of the RV Park, including RV site reservations, RV parking and storage operations, traffic flow, guest services, and RV parking enforcement.

Requirements

Knowledge of RV park, campground, or parking lot operations, including revenue collection and enforcement procedures.
Proficiency with Microsoft Office and reservation or parking software systems.
Excellent customer service and communication skills.
Ability to remain flexible and adapt to changing workloads and priorities.
Responsible, reliable, and dependable.
Associate’s degree or equivalent from a two-year college or technical school.
Availability to work long and irregular hours, including evenings, weekends, and holidays.

Nice To Haves

Prior RV Park, campground, parking, or venue operations experience preferred.

Responsibilities

Assist with daily RV parking and site operations to ensure smooth RV traffic flow and safe maneuvering throughout the park.
Assist RV arrivals, departures, site assignments, overflow parking, and enforcement of RV parking regulations.
Review and approve each RV or rig for basic safety standards.
Assist guests with RV positioning, backing, hookups, and park orientation.
Communicate RV Park rules, safety procedures, speed limits, and quiet hours to guests.
Assist with RV site reservations, including check-in/check-out, payment processing, and customer service using RV park software.
Interact with RV guests using excellent customer service skills.
Resolve guest concerns and escalate issues as needed.
Assist with RV traffic and parking plans.
Provide direction and supervision to RV park attendants and support staff.
Maintain accurate records related to occupancy, revenue, incidents, and enforcement actions.
Oversee RV parking enforcement functions by applying park regulations and ensuring compliance.
Monitor controlled parking systems, gates, and access points.
Maintain awareness of effective RV traffic management and emergency response procedures.
Oversee opening and closing tasks for the RV park.
Ensure RV sites, roadways, and common areas remain clean, safe, and organized.
Perform minor maintenance and troubleshooting of RV Park equipment.
Perform additional duties assigned to support the overall Parking Department, which may include, but are not limited to, flagging and directing cars in the parking lot, cashiering, setting parking equipment and signage, and providing customer service to guests.