RV IT Support Specialist

TRM INNOVATIVE HEARTH PRODUCTS • Russellville, AL

4d • Hybrid

About The Position

The IT Support Specialist will be responsible in self-starter, problem solver, enjoys complex technical issues, is passionate and diligent about technology and data security. This position will be based in Russellville, AL with occasional travel to our other locations. The candidate must be flexible enough to work outside normal working hours, including mornings, evenings, and weekends. The RV IT Support Specialist behavior that supports IHP values.

Requirements

• A go-to person for “all things technical” (e.g., troubleshooting a broken printer that has repeatedly stumped the user).
• Understanding the importance of IT and security best practices.
• Understanding the importance of computer systems and applications working effectively to increase productivity.
• Communicate clearly in written forms of communication such as email, chat, and ticket/help desk updates.
• Have a willingness to learn.
• 1-3 years’ experience working in an independent IT Support role.
• Left 25 up to 50 pounds.
• Stand for long periods at a time.
• Position requires fluency in English.

Nice To Haves

• Fluency in Spanish is a plus.

Responsibilities

• Provide IT technical support & assistance to employees both onsite and remotely through phone and email submission.
• Assist employees with problem solving in the following areas including computers, mobile devices, printers, application, and access to allow work effectively.
• Maintaining system functionality.
• Assist with employee training.
• Understanding the facility network infrastructure and be able to perform network troubleshooting including terminating network cables.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed