RV Orientation & Delivery Specialist
Fraserway RV•Leduc County, AB
•Onsite
About The Position
As an RV Delivery Coordinator, you are the final and most important step in the customer journey — ensuring a smooth, professional, and memorable vehicle delivery experience. Fraserway RV is Canada’s largest vertically integrated RV dealer network, and we are looking for an RV Delivery Coordinator to join our Leduc team. If you enjoy working with customers, have strong technical knowledge of RVs, and take pride in delivering an exceptional handover experience, this could be the role for you.
Requirements
- High school diploma or GED
- Minimum 1 year of experience in the RV industry
- Interest in RVs and working knowledge of RV systems and maintenance
- Valid driver’s license with a clean driving record
- Strong attention to detail and ability to prioritize effectively
- Excellent communication and customer service skills
- Ability to work independently and collaboratively within a team
- Reliable and dependable work ethic
Nice To Haves
- Forklift experience or certification is an asset
Responsibilities
- Schedule and coordinate customer delivery appointments
- Confirm unit readiness with Service, Parts, Detail, and Sales teams
- Ensure all pre-delivery inspections and final preparations are complete
- Conduct comprehensive RV walk-throughs and demonstrations
- Explain the operation of major systems (electrical, plumbing, appliances, slide-outs, etc.)
- Review safety procedures and emergency protocols
- Educate customers on maintenance requirements and warranty coverage
- Provide clear, confident, and customer-friendly instruction
- Set clear expectations before and during delivery
- Proactively address customer questions or concerns
- Promote ongoing service relationships and future maintenance bookings
- Encourage positive online reviews and referrals
- Follow up post-delivery to confirm satisfaction
- Coordinate delivery timing with Sales and Finance departments
- Escalate unresolved service issues prior to customer arrival
- Work closely with Parts to ensure accessories and add-ons are installed
Benefits
- Career growth opportunities within Canada’s leading RV dealership network
- Supportive and team-oriented work environment
- Competitive compensation and benefits
- Employee discounts on RV purchases, rentals, and parts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
