Rural 1st Loan Servicing Specialist
About The Position
The Rural 1st Loan Servicing Specialist provides exceptional internal and external customer service by supporting the delivery of consumer financial services and loan servicing needs. This role processes transactions, maintains accurate loan and customer data, and responds to internal and external inquiries to ensure a consistent and compliant loan servicing experience. The specialist contributes to operational accuracy, risk mitigation, and client service by following established procedures and supporting continuous improvement. The Rural 1st Loan Servicing Specialist builds foundational knowledge and skills to contribute to core work within the team. Team members focus on learning processes, applying guidance from more experienced colleagues, and delivering accurate work in a supportive, structured environment. They are developing confidence, strengthening capability, and gaining familiarity with our systems, relationships, and expectations.
Requirements
- High School diploma/GED with 3 years relevant experience required.
Nice To Haves
- Bachelor's Degree preferred.
Responsibilities
- Process and validate loan servicing transactions (e.g., payments, cash movements, adjustments, accruals, and billing) ensuring accuracy, timeliness, and adherence to procedures.
- Maintain and review loan, customer, and transaction data across servicing and accounting systems to ensure completeness, accuracy, and compliance with regulatory and internal standards.
- Respond to internal and external customer inquiries by researching issues, interpreting loan agreements, and providing clear, accurate information.
- Execute daily cash management and banking activities, including wires, ACH transactions, settlements, and issue resolution, while following fraud prevention and approval protocols.
- Identify and resolve routine to moderately complex operational issues, escalating higher-risk or complex discrepancies as appropriate.
- Support reporting, audit, and control processes by monitoring outputs, gathering documentation, and contributing to process improvements and standardization efforts.
- Completes assigned tasks accurately by following established processes, guidance, and quality standards.
- Applies direction from more experienced team members to build skill, confidence, and reliability.
- Maintains organized, complete, and dependable work products that support team workflow.
- Asks questions to clarify expectations and deepen understanding of systems, processes, and procedures.
- Contributes to team goals through collaboration, communication, and consistent follow-through.
- Identifies opportunities to strengthen personal work habits, accuracy, and efficiency as skills develop.
Benefits
- Medical, dental, and vision insurance
- Well-being and fitness reimbursement programs
- Paid vacation, sick leave, and holidays
- 401(k) plan with company contributions and matching opportunities
- Paid parental leave
- Short-term and long-term disability coverage
- Tuition reimbursement and professional development programs
- Community involvement and volunteer opportunities
- Variable compensation opportunities for eligible positions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
