Runner - Soho House Nashville

Soho House • Nashville, TN

3d

About The Position

A Runner at Soho House Nashville supports a high-quality dining experience by preparing tables, serving orders, explaining meals, and helping coordinate service between the kitchen and servers. The role assists servers with hand-plated service and helps provide outstanding customer service to members and guests. Successful candidates work calmly and professionally in a fast-paced, high-volume environment, anticipate guest needs, and solve problems effectively under pressure.

Requirements

• At least 2 years of experience in a similar capacity.
• Ability to thrive in fast-paced, high-volume environments and solve problems calmly and effectively under pressure.
• Hospitable, approachable, passionate about customer service, and respectful toward colleagues and guests.
• Ability to demonstrate competency as outlined in the training schedule and Club School.
• Ability to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment, and work autonomously.
• Tips certified and knowledgeable in POS systems.

Responsibilities

• Follow Soho House & Co Steps of Service, including refilling water glasses and coffee cups, clearing finished dishes, crumbing tables, replenishing table supplies, and expediting food orders.
• Accommodate guest special requests, identify suitable alternatives, or refer requests to management for assessment.
• Help deliver seamless service by anticipating member and guest needs and supporting servers, the Executive Chef, and the General Manager.
• Check that food orders are correctly plated and coursed before serving them to members and guests.
• Follow allergy procedures, health and safety policies, company processes and standards, and applicable local, state, and federal laws.
• Work collaboratively to deliver food and drinks promptly, including running items from expo and the service bar outside the assigned section.
• Clean and stock the server alley and expo area.
• Maintain menu knowledge and make suggestions when asked by members or guests.

Benefits

• Full-time employees are eligible for medical, dental, and vision benefits.
• Retirement fund with a 2% match for eligible full-time employees.
• Sick days and vacation days for full-time employees.
• Career development opportunities, including domestic or international progression and managerial or technical development.
• Training to develop technical and managerial skills.
• Internally and externally run learning and development courses.
• Food and drink trips, training, and events through Cookhouse & House Tonic.
• Team events, including fitness sessions, cinema screenings, and art classes.
• A substantial meal provided free of charge while on duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed