Runner - Soho House Nashville

Soho House & Co. • Nashville, TN

4d

About The Position

At Soho House, a Runner prepares tables, serves orders, explains meals, and facilitates collaboration between the kitchen and servers. The role assists servers in providing quality hand-plated service and aims to deliver outstanding customer service while improving the dining experience for members and guests. A successful Runner thrives in a fast-paced environment, solves problems under pressure, and remains calm, approachable, and professional.

Requirements

• At least 2 years of experience in a similar capacity.
• Ability to thrive in fast-paced, high-volume environments and remain calm while solving problems quickly and effectively under pressure.
• Hospitable, approachable, passionate about customer service, and respectful toward colleagues and guests.
• Demonstrated competency as outlined in the training schedule and Club School.
• Ability to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment, and work autonomously.
• Tips certified and knowledgeable in POS systems.
• Able to grasp, turn, and hold objects with hands; stand and work on feet for at least 8 hours; move quickly between areas of the club; move, pull, carry, or lift at least 40 pounds; and occasionally kneel, bend, crouch, and climb.

Responsibilities

• Follow Soho House & Co Steps of Service, including refilling water glasses and coffee cups, clearing finished dishes, crumbing tables, replenishing table supplies, and expediting food orders.
• Accommodate guest special requests or identify alternative solutions, consulting management when further assessment or options are needed.
• Support seamless, elevated service in a high-volume environment by anticipating guest and member needs and supporting servers, the Executive Chef, and the General Manager.
• Check that food orders are correctly plated and coursed before serving them to members and guests.
• Follow health and safety policies, including allergy procedures, Company processes and standards, and applicable local, state, and federal laws.
• Work collaboratively to serve food and drinks promptly and run items from expo and the service bar outside the Runner’s section.
• Clean and stock the server alley and expo area.
• Know the menu and make suggestions when asked by members or guests.

Benefits

• Competitive compensation packages with global benefits and perks.
• Full-time employees are eligible for medical, dental, and vision benefits and a retirement fund with a 2% match.
• Full-time employees receive sick days and vacation days.
• Career development opportunities domestically or internationally, in managerial or technical careers.
• Soho Impact initiatives, including mentoring, apprenticeship, local outreach, and sustainability.
• Internally and externally run learning and development courses.
• Cookhouse & House Tonic food-and-drink trips, training, and events, available to all employees.
• Monthly team events, including fitness sessions, cinema screenings, and art classes.
• A substantial meal provided free of charge while on duty in the Houses and Restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed