Runner - TAO Restaurant Los Angeles

Tao Group Hospitality•Los Angeles, CA

1d•Onsite

About The Position

The Runner is responsible for delivering all food menu items and accurately describing them to guests. This role acts as a liaison between servers, cocktail servers, bartenders, and chefs. The Runner interacts with dining room guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. Key responsibilities include anticipating and accommodating guest needs, providing professional and exceptional service, delivering and describing food items, participating in table maintenance and bussing, maintaining cleanliness of stations and the venue, following instructions, communicating with and supporting coworkers, possessing in-depth knowledge of food menus and the company, complying with sanitation standards, communicating guest needs to support teams, properly setting up the runner's station, performing side work and opening/closing procedures, stocking the station, reporting breakage or damage, and attending daily pre-service meetings, training sessions, and departmental meetings. The role also involves learning by observing, sharing knowledge, leading by example, portraying a positive and professional attitude, demonstrating knowledge of Tao Group Hospitality and its partners, working as part of a team, and assisting with additional tasks as assigned.

Requirements

Previous hospitality experience.
Previous food running experience.
Previous experience in a high-volume restaurant/nightclub/lounge.
Ability to write, read, and verbally communicate.
Must have good positive energy throughout the day.
Must be able to print legibly for Team Members, management, and guests to read.
Must be able to stand for extended periods of time.
Must be able to move quickly.
Must be able to push and lift up to 75 lbs. with or without assistance.
Maintain a professional, neat, and well-groomed appearance adhering to Company standards.
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.

Nice To Haves

Tao Group Hospitality in-venue food runner training

Responsibilities

Anticipate and accommodate all guest needs.
Provide professional and exceptional service.
Deliver and describe all food items to guests in a timely manner.
Participate in table maintenance and bussing of excess tableware.
Maintain general cleanliness of stations and the entire venue.
Follow supervisors’ instructions, communicate with and support coworkers, and be a team player.
Possess in-depth knowledge of all food menus and the company.
Comply with Department of Health and company sanitation standards.
Communicate guest needs to Front-of-House and Heart-of-House support team members, managers, and chefs.
Properly set up the runner’s station; perform side work and other opening/closing procedures as directed by management.
Stocking the station with prescribed items and supplies.
Perform opening side work as directed.
Perform closing side work as directed.
Report all breakage or damage of equipment or furniture immediately to management.
Attend and participate in daily pre-service meetings.
Attend and participate in training sessions and departmental meetings.
Learn by listening, observing other team members, and sharing knowledge while leading by example.
Portray a positive and professional attitude.
Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Work as part of a team and provide help and support to all fellow team members.
Assist with and/or complete additional tasks as assigned.