Runner - Soho House West Hollywood

Soho House & Co.•West Hollywood, CA

5d•Onsite

About The Position

At Soho House, a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand-plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Runner thrives in a fast-paced environment, can problem-solve in high-pressure situations and remain calm, approachable, and professional.

Requirements

Minimum of 2+ years’ experience in similar capacity
Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
Must be able to demonstrate competency as outlined in the training schedule and Club School
Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Ability to take direction, work in a team environment and autonomously
Tips certified and POS knowledge

Responsibilities

Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
Clean and stock server alley and expo area
Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests