The Allis Runner - Soho House Chicago
About The Position
The role of a Runner at Soho House involves a variety of tasks aimed at enhancing the dining experience for members and guests. Responsibilities include preparing tables, serving orders, explaining menu items, and ensuring smooth communication between the kitchen and serving staff. A key aspect of this role is assisting servers with high-quality, hand-plated service. The ideal candidate will excel in a fast-paced environment, possess strong problem-solving skills for high-pressure situations, and maintain a calm, approachable, and professional demeanor.
Requirements
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
- Tips certified and POS knowledge
Responsibilities
- Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
- Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
- Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
- Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
- Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
- Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
- Clean and stock server alley and expo area
- Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests
Benefits
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick, personal, + vacation days
- Training to develop technical and managerial skills
- Career progression domestically or internationally
- Mentoring, apprenticeship, local outreach and sustainability programs
- Internally and externally run courses
- Access to monthly calendars for trips, trainings and events
- Access to monthly team events
- Substantial meal free of charge whilst on duty
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
