RTO Supervisor - Sunland Park

Churchill Downs•Sunland, NM

About The Position

The RTO Supervisor oversees the day-to-day tote operation and tote system at a specific racetrack worksite. This is a working supervisor role, with regular hands-on operation and technical duties, as well as responsibility for hiring, scheduling, and developing staff in coordination with the general manager. The supervisor handles tote-system data entry and verification, customer invoicing and paperwork, trouble reports, inventories, spare-parts cycling, supply orders, hardware maintenance, and troubleshooting. The role also involves moving or relocating lines and equipment as needed and interacting professionally with customers, racetrack management, and state racing officials. The supervisor is responsible for controlling site costs, including minimizing overtime.

Requirements

High school diploma or GED.
Tote operator experience.
Electrical and/or computer experience.
Good understanding of pari-mutuel wagering and racing operations.
Ability to lead and direct employees.
Understanding of troubleshooting procedures and ability to report and document problems.
Thorough working knowledge of tote software and hardware, including the ability to lead installation, updates, and testing.
Working knowledge of Microsoft Office suites, computer hardware, networks, point-of-sale terminals, tote-board technology and functionality, data center operations, and field-service operations.
Good written and verbal communication skills.
Close vision and good hearing for console and radio work.
Ability to meet the stated physical requirements, including regularly lifting and/or moving up to 50 pounds and occasionally more than 100 pounds.

Responsibilities

Oversee day-to-day tote operations at a specific worksite.
Assist the general manager with hiring, scheduling, and developing qualified racetrack staff.
Perform tote-system data entry and verification.
Operate and perform general maintenance on tote boards.
Review customer invoices and prepare paperwork for the racetrack and corporate office, including trouble reports.
Complete inventories on time and cycle spare parts and equipment.
Order supplies.
Ensure hardware is properly maintained and in good working order, including moving or relocating lines and equipment as needed.
Troubleshoot and document operational or technical problems.
Interact professionally with customers, racetrack management personnel, and state officials.
Maintain site costs, including minimizing overtime.
Perform other duties as assigned.