RTO Supervisor - Sunland Park

Churchill Downs Incorporated•Sunland Park, NM

About The Position

The RTO Supervisor oversees the day-to-day tote operation and tote system at a specific racetrack worksite. This is a working supervisor role: the incumbent regularly operates and provides technical support while also helping lead and develop staff. The position handles system data entry and verification, tote board operations and maintenance, customer invoicing and paperwork, inventories and spare parts, supply orders, hardware upkeep, troubleshooting, and communication with customers, racetrack management, and state racing officials. The supervisor works with the general manager on staffing and scheduling and helps control site costs, including overtime.

Requirements

High school diploma or GED.
Tote operator experience.
Electrical and/or computer experience.
Good understanding of pari-mutuel wagering and racing operations.
Ability to lead and direct employees.
Understanding of troubleshooting procedures and ability to report and document problems.
Thorough working knowledge of tote software and hardware, including the ability to lead installation, updates, and testing.
Working knowledge of Microsoft Office suites, computer hardware, networks, point-of-sale terminals, tote board technology and functionality, data center operations, and field service operations.
Good written and verbal communication skills.
Close vision and good hearing for console and radio work.
Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.
Ability to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear regularly.
Ability to stand, walk, and stoop, kneel, crouch, or crawl frequently; and sit, climb, or balance occasionally.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Oversee day-to-day tote operations at the assigned worksite.
Work with the general manager to assist with hiring, scheduling, and developing qualified racetrack staff.
Perform tote system data entry and verification.
Operate and perform general maintenance on tote boards.
Review customer invoicing and prepare paperwork for the racetrack and corporate office, including trouble reports.
Complete inventories on time and cycle spare parts and equipment.
Order supplies.
Maintain hardware in good working order, including moving and relocating lines and equipment as needed.
Interact professionally with customers, racetrack management personnel, and state officials.
Maintain site costs, including minimizing overtime.
Troubleshoot issues and report and document problems as they occur.
Lead tote system installation, updates, and testing processes.
Perform other duties as assigned.