RTLS Service Technician

ASSA ABLOY • Mableton, GA

1d • Onsite

About The Position

The RTLS Service Technician - HID Technologies is responsible for installing, commissioning, servicing multiple RTLS healthcare technologies, processing customer orders including order entry, checking production, order acknowledgment, & training customers on use of solutions. This position, along with other team members will float between various customers to provide support.

Requirements

• Vocational school or 2-year college degree preferred. High school diploma or GED equivalent
• In lieu of degree a minimum of two years’ experience supporting RTLS products and experience in customer services or related positions.
• Working knowledge of technical characteristics of RTLS.
• Customer focused while maintaining a charismatic yet strategic and proactive approach.
• Ability to work independently, interdependently with other areas of the company as well as acting as solid team player.
• Must be able to lift and carry up to 50 lbs. and occasionally ascend/descend ladders as necessary.
• Ability to effectively communicate in the English language, both verbally and in writing.
• Effective communicator on all levels, including C-Suite.
• Ability to adapt to change and learn new systems in challenging situations.
• Reliable Transportation. Travel required at least 60% of the time. 0 to 10% outside of METRO Atlanta area.

Nice To Haves

• Previous experience working in Healthcare or Healthcare IT is preferred.
• Proficient in MS Office Suite and Smartsheets is preferred.

Responsibilities

• Servicing, installing, troubleshooting, repairing, maintaining, and inspecting RTLS and environmental temperature monitoring solutions for healthcare customers.
• Troubleshooting existing installations and utilizing as-built drawings and documentation to identify and correct system deficiencies.
• Providing onsite validation and testing of RTLS systems.
• Responding to support tickets within established SLA requirements and escalating issues when appropriate.
• Performing preventative maintenance, repair, and emergency service calls to ensure operational readiness.
• Traveling extensively to customer sites and providing timely onsite support.
• Responding to support tickets within established SLA requirements and escalating issues when appropriate.
• Collaborating with Customer Success Managers to ensure service excellence and high levels of customer responsiveness.
• Assisting with continuous improvement initiatives to enhance RTLS installation, maintenance, and service delivery processes.

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED