RTC Network Engineer (Information Systems Analyst II, Opt. N)

State of Illinois•Peoria, IL

8d•$8,060 - $11,851•Hybrid

About The Position

The RTC Network Engineer serves as a Regional Technology Center Network Engineer for the Department of Innovation & Technology (DoIT), supporting the Illinois Century Network, a statewide research and education network. The position designs, implements, and operates a highly technical statewide broadband network that includes backbone and access circuits, routers, switches, and Points of Presence, and supports migration to a converged network with voice, video, and other services. The role performs complex networking services and provides application-specific support in areas including routing hardware, fiber and telecommunications circuits, VLAN, VRF, MLPPP, MFR, BGP, IP telephony, video/audio, DNS, monitoring systems, content filtering, wireless communications, and WAN solutions. It also coordinates complex networking projects across agencies and locations, works with customers on network connectivity and related services, and keeps current with developments in information technology. The position is based at 211 B S.W. Adams Street, Peoria, Illinois, with a hybrid schedule of one to five days per week in the office depending on operational needs. Regular hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., though hours may vary.

Requirements

Knowledge, skill, and mental development equivalent to four years of college, with coursework in computer science or a directly related field.
Three years of professional experience in Network Services or a related Information Technology field.
Three years of professional experience in telecommunications, network hardware and configuration, TCP/IP, and routing protocol design, including support for complex statewide network environments.
Three years of professional experience configuring and supporting WANs, including designing, implementing, and maintaining WAN access, backbone, and egress connections.
Three years of professional experience testing and turning up telecommunications circuits and data connections such as Ethernet, MetroEthernet, or Fiber Optical Services, including physical and logical network diagnostics and connectivity validation across access and uplink circuits.
Three years of professional experience in IP multicast design, QoS, integration of network diagnostic and performance tools such as packet sniffers and IPERF, MPLS-based label operations such as LDP and LSP, and network assessments for traffic supporting voice, video, and other high-priority applications.
Ability to travel in performance of duties and serve in an on-call capacity.
Ability to work overtime, including scheduled, unscheduled, short-notice, evening, weekend, and holiday hours.
Ability to use agency-supplied equipment, including a laptop, personal computer, and work cell phone.
Ability to attend seminars, conferences, and training relevant to the position.
Ability to lift and carry objects or equipment weighing up to 75 pounds.
Ability to verify identity, provide employment authorization for a permanent full-time position, and pass the required background check with criminal-history self-disclosure.

Nice To Haves

One year of professional experience in project management or as a project lead responsible for planning, implementing, and leading complex organizational projects or initiatives that directly benefit customers.
Ability to track, monitor, and report project status, identify required resources, and anticipate potential problems.
Ability to analyze data logically and exercise sound judgment when defining and evaluating operational or procedural problems.
Ability to establish and maintain effective working relationships with associates, vendors, clients, and others.
Strong verbal and written communication skills for presenting technical information clearly and precisely to diverse audiences.
Cisco CCNA/CCDA routing and switching certification or Cisco Qualified Specialist certification in Video, VoIP, Security, Wireless, or Optical.

Responsibilities

Design and support Wide Area Network (WAN) solutions using DoIT Master Design templates.
Provide application-specific networking support, including routing, TCP/IP telephony, video/audio, DNS, monitoring systems, and content filtering, to network engineers, team members, and constituents.
Conduct in-depth WAN studies and direct complex network implementations, including installing or upgrading access, backbone, and egress connections or routers; establishing BGP sessions; and configuring SNMP, MPLS, load balancing, multicast, QoS, IP Video, VoIP, and IPSEC security.
Open and track trouble tickets initiated by customer phone calls, email, or other work teams; confer with constituents to evaluate and isolate connectivity or performance problems.
Meet with customers to offer network connectivity and related services, determine eligibility and costs, and process membership applications, service agreements, master service agreements, and other documentation.
Coordinate major and complex networking projects across multiple agencies and locations, including developing design templates for large-scale implementations and complex components.
Maintain current knowledge of information technology developments through online training, meetings, training sessions, seminars, and conferences.
Perform other duties reasonably within the scope of the position.

Benefits

Competitive group health, life, dental, and vision insurance plans.
Flexible work schedules when available and dependent upon position.
10–25 days of paid vacation annually, with 10 days for the first year of state employment.
12 days of paid sick time annually, carried over year to year.
Three paid personal business days per year.
13–14 paid holidays per year, depending on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Voluntary Deferred Compensation Program supplemental retirement plan.
Optional pre-tax Medical Care Assistance Plan (MCAP) and Dependent Care Assistance Plan (DCAP).
Tuition Reimbursement Program.
Federal Public Service Loan Forgiveness Program eligibility.