RTC Network Engineer (Information Systems Analyst II, Opt. N)

State of Illinois•Peoria, AZ

6d•Hybrid

About The Position

Under administrative direction, the RTC Network Engineer for the Department of Innovation and Technology performs complex professional and advisory work in networking services. The role designs and supports Wide Area Network (WAN) solutions using DoIT Master Design templates and provides application-specific network support—including routing, TCP/IP telephony, video/audio, DNS, monitoring systems, and content filtering—to engineers, team members, and constituents. The position conducts in-depth WAN studies and directs complex network implementations, including installing and upgrading access, backbone, and egress connections or routers; establishing BGP sessions; and configuring SNMP, MPLS, load balancing, multicast, QoS, and IPSEC for services such as IP video and VoIP. The engineer handles customer trouble tickets, diagnoses connectivity and performance problems, and meets with customers to assess eligibility and costs for network services and process related documentation. The role also coordinates major and complex networking projects across agencies and locations, develops design templates for large-scale implementations, and maintains current technical knowledge through training, meetings, seminars, and conferences. Other duties reasonably within the scope of the position may be assigned.

Requirements

Knowledge, skill, and mental development equivalent to four years of college, with coursework in computer science or directly related fields.
Three years of professional experience in Network Services or a related Information Technology field.
Three years of professional experience in telecommunications, network hardware and configuration, TCP/IP, and Routing Protocol Design, including support of complex statewide network environments.
Three years of professional experience configuring and supporting WANs, including designing, implementing, and maintaining WAN access, backbone, and egress connections.
Three years of professional experience testing and turning up telecommunications circuits and data connections such as Ethernet, MetroEthernet, or Fiber Optical Services; performing physical and logical network diagnostics; and validating connectivity across access and uplink circuits.
Three years of professional experience in IP Multicast Design and QoS, integrating network diagnostic and performance tools such as packet sniffers and IPERF, supporting MPLS-based label operations such as LDP and LSP, and assessing networks to ensure optimal traffic flow for voice, video, and other high-priority applications.
Ability to verify identity and possess employment authorization to accept a permanent full-time position with the State of Illinois.
Ability to pass a position-specific agency background check and self-disclose criminal history.
Ability to travel for work, serve on call, and work overtime—including scheduled, unscheduled, short-notice, evening, weekend, and holiday hours.
Ability to use agency-supplied equipment, including a laptop, personal computer, or work cell phone.
Ability to attend seminars, conferences, and training relevant to the position.
Ability to lift and carry objects or equipment weighing up to 75 pounds.

Nice To Haves

Three years of professional experience in telecommunications, network hardware and configuration, TCP/IP, and Routing Protocol Design.
Three years of professional experience configuring and supporting WANs, including designing, implementing, and maintaining WAN access, backbone, and egress connections.
Three years of professional experience testing and turning up telecommunications circuits and data connections such as Ethernet, MetroEthernet, or Fiber Optical Services, including diagnostics and connectivity validation.
Three years of professional experience in IP Multicast Design and QoS, network diagnostic and performance tools, MPLS-based label operations such as LDP and LSP, and network assessments for voice, video, and other high-priority traffic.
One year of professional experience in project management or as a project lead for planning, implementing, and leading complex projects or initiatives that directly benefit customers.
Ability to track, monitor, and report project status, identify required resources, and anticipate potential problems.
Ability to analyze data logically and exercise sound judgment when defining and evaluating operational or procedural problems.
Ability to develop and maintain effective working relationships with associates, vendors, clients, and others.
Strong verbal and written communication skills for presenting technical information clearly to diverse audiences.
Cisco CCNA/CCDA routing and switching certification or Cisco Qualified Specialist certification in Video, VoIP, Security, Wireless, or Optical.

Responsibilities

Design and support WAN solutions using DoIT Master Design templates.
Provide application-specific networking support, including routing, TCP/IP telephony, video/audio, DNS, monitoring systems, and content filtering.
Conduct WAN studies and direct complex network implementations, including installing or upgrading network connections and routers and configuring relevant network services and protocols.
Open and track customer trouble tickets and work with constituents to evaluate and isolate connectivity or performance problems.
Meet with customers to assess eligibility and costs for network connectivity and related services, and process applications, service agreements, and other documentation.
Coordinate major and complex networking projects across multiple agencies and locations, including creating design templates for large-scale implementations.
Continue technical education and stay current on information technology products, vendors, techniques, and procedures.
Perform other duties reasonably within the scope of the position.

Benefits

Competitive group insurance benefits, including health, life, dental, and vision plans.
Flexible work schedules when available and dependent on the position.
10–25 days of paid vacation annually; 10 days in the first year of state employment.
12 paid sick days annually, carried over year to year.
Three paid personal business days per year.
13–14 paid holidays per year, depending on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Voluntary Deferred Compensation Program.
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan.
Tuition Reimbursement Program.
Eligibility for the Federal Public Service Loan Forgiveness Program.