RSP Voc Case Coordinator – Bilingual (French/English)

WCG International Consultants Ltd.•Montreal, QC

1d•Remote

About The Position

The Rehabilitation Service Professional - Vocational Case Coordinator (RSP Voc CC) is responsible for the receipt of new TSA and EECA referrals and the triage process. The RSP Voc CC utilizes strong administrative and organizational skills to manage multiple responsibilities and tasks while maintaining accuracy in their work. The RSP Voc CC works effectively and in a collaborative manner with multiple stakeholders including, Rehabilitation Service Professionals – Vocational, Rehabilitation Service Specialists, and the Rehabilitation Service Professional team.

Requirements

Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
One (1)+ year(s) experience in an administrative role
Ability to multi-task and prioritize to achieve program service standards
High level of confidentiality and awareness of privacy requirements
Strong digital literacy including MS Office, MS Teams, SharePoint
Employment conditional on obtaining Federal Level Security Clearance Reliability Status

Nice To Haves

Bilingual (French/English)
Understanding of medical terminology

Responsibilities

Work collaboratively with RSP Voc to expedite Participant consent forms and RSP consult
Accurate completion of RSP Voc Triage Assignment Process to assign TSA and EECA referrals and maintain communication with RSSs and RSP Vocs during the triage stage of the referral
Manage timely and appropriate assignment to RSP Voc to optimize the utilization of this resource and balance caseloads
Accurate and complete achievement in tracking referral assignment, and addressing referral inquiries from RSSs for TSAs
Improve operational efficiency by providing support to RSP Vocs in relation to mailing consent forms and faxing/following up on consults sent to treatment providers/RSPs
Complete the initial RSP Voc Triage Assignment Process, identifies the appropriate RSP Voc, demonstrating the ability to problem solve and collaborate with team members to achieve this target
Review the TSA and EECA referral details
Liaise with RSP Voc TM on referrals as needed
Conduct the triage RSP Voc Assignment Process
Accurately complete and/or updates referral assignment and consult follow-ups into Case Management software
Maintain awareness of RSP Voc team and their associated caseloads to efficiently assign referrals
Communicate any identified concerns or program needs to RSP Vocs and RSP Voc TL/RSP Voc TM
Actively participate in working groups, projects or initiatives to support continuous improvement in the program
Support the team and the RSP Voc TM to track program statistics