RRTS Administrative Assistant-Ankeny

Four Oaks Family & Children Services•Ankeny, IA

1d•Onsite

About The Position

Four Oaks is seeking a dependable, motivated RRTS Administrative Assistant to support its Adoption Services and Kinship programs at the Ankeny Campus. The role provides administrative and clerical support to staff and supervisors, helps keep program processes organized, and supports services for children and families. Responsibilities include handling hotline communications, managing referrals and records, reviewing client files, assisting with payments and grants, verifying service eligibility, and coordinating groups and training.

Requirements

Must be at least 18 years old.
Bachelor's degree in Human Services, Human Resource Management, Business, Social Services, or a related field, plus one year of related experience, or an equivalent combination of education and experience.
Strong communication, organization, and computer skills.
Excellent attention to detail and ability to manage multiple priorities.
Ability to handle confidential information professionally.
Dependable team player who takes initiative and follows through.
A Bachelor's degree in Human Services, Social Work, Behavioral Sciences, or a related field, plus one year of related experience is listed under Qualifications & Program Information.

Nice To Haves

Knowledge of the Child Welfare System.
Experience with Microsoft Word and Excel.
Knowledge of foster care and adoption systems.

Responsibilities

Answer the Referral & Information Hotline and assist with incoming calls and emails.
Support Kinship Navigators and Supervisors in responding to client and customer questions.
Receive, distribute, and track Adoption Services and Wendy's Wonderful Kids (WWK) referrals.
Assist with tracking and reporting referrals and case assignments.
Maintain, securely upload, and organize confidential client records.
Review and audit client files to ensure required documentation and services meet contractual expectations.
Assist with adoption respite payments and annual stability grants.
Verify service eligibility with HHS and maintain accurate documentation.
Help coordinate kinship support groups and training classes.
Process incoming and outgoing mail, prepare copies, and distribute documents.
Provide general administrative and clerical support to staff and supervisors.