RR Service Manager (2095)
About The Position
The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region. We are proud to be recognized as a 2023 FORBES Best in State Employer and Philadelphia Employer of Choice for 2024. We are seeking to hire candidates for our RR Service Manager (2095). This role serves as the direct point of contact for passengers, employees, contractors, and vendors. The position is responsible for monitoring and enforcing safety standards of Railroad Division Operations to provide safe, reliable and timely service for passengers and employees. It also monitors the performance of 3rd Party Contractors for quality of work and adherence to safety, and supervises the daily activities of Engineers, Conductors, and Assistant Conductors.
Requirements
- High School Diploma or equivalent required.
- Candidate must have a minimum of three (3) years Railroad operating experience, or transportation management (dispatching/controller/Instructor) experience.
- Must have current full qualifications as either a RRD Conductor or an Engineer.
- External candidates, you must be able to obtain a SEPTA conductor or engineer certification within 2 years of hire.
- Must be familiar with all applicable labor agreements relevant to operations employees.
- Demonstrated experience using computers and electronic devices to perform administrative and operational duties, such as navigating applications, managing calendars, processing documents, and communicating via email, messaging platforms. Knowledge of Microsoft Office.
- Valid current driver’s license required.
Responsibilities
- Supervises Conductors, Assistant Conductors and Engineers in the performance of their duties and ensures all jobs are done in a safe manner.
- Monitors and enforces safety rules and standards of Railroad Operations and ensures safe operation for passengers and employees.
- Ensures that the station facilities and the Railroad physical plant are maintained and that any deficiencies or safety-related problems are reported immediately to the proper Department.
- Responds to and investigates passenger and employee injuries and makes recommendations to prevent similar incidents.
- Conducts rules compliance testing of Conductors, Assistant Conductors and Engineers.
- Monitors the deportment and the appearance of Conductors, Assistant Conductors, and Engineers.
- Monitors overall qualifications on-train personnel and performs periodic field testing.
- Attends meetings and maintains relationships with community groups to promote inclusivity and cooperation.
- Monitors train consists and staffing requirements, and recommends necessary changes when needed.
- Investigates all accidents, incidents, delays and other emergencies, as assigned.
- Maintains communication with Railroad Operations Control Center regarding specific incidents and overall operating conditions on the Railroad.
- Maintains communication to the public regarding Railroad Operations and Service Planning service changes, improvements, and service disruptions.
- Handles disciplinary procedures in accordance with regulations and labor contracts.
- Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees. Responsible for persona safety and is encouraged to promote the safety of others.
- Performs other duties as assigned.
Benefits
- Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
- Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.
- Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.
- Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being.
- Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.
- Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.
- Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
