RPR Coordinator - AutoNation Honda Valencia

United Fidelity Bank • Valencia, PA

1d • Onsite

About The Position

The RPR Coordinator is responsible for managing, writing, and tracking all Reconditioning, PDI, and Inventory Recall’s. This role involves communication, work allocation, supervision, and training of technicians and porters to ensure efficient and productive team performance and a compliant reconditioning process. The goal is to ensure efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New/Used vehicles, supporting the AutoNation four-day turnaround target. The RPR Coordinator aims to increase Used Vehicle Gross and average monthly sales by providing high-quality, front-line ready vehicles, and to increase After-Sales Internal Gross by managing the Recall, Reconditioning, and PDI process.

Requirements

• Must meet company’s requirements for employment.
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record.
• Ability to drive manual transmission vehicles.
• Professional appearance.
• Demonstrated customer service skills.
• High school diploma or the equivalent.
• Ability to read and comprehend written instructions and information.
• Excellent written, oral and interpersonal communication skills.

Nice To Haves

• Previous industry knowledge preferred.
• Production related experience preferred.
• ASE certification preferred.

Responsibilities

• Manage, write, and track all Reconditioning, PDI, and Inventory Recall’s.
• Communicate, allocate work, supervise, and train Technicians and Porters.
• Ensure efficient and productive team performance and a compliant reconditioning process.
• Ensure efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New / Used vehicles.
• Support and achieve the AutoNation four-day turnaround target.
• Produce increased Used Vehicle Gross and average monthly sales by providing high quality, front line ready vehicles.
• Produce increased After-Sales Internal Gross managing the Recall, Reconditioning and PDI process.
• Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles.
• Participate in service and sales team meetings to provide updates on prior day performance.
• Maintain a schedule of Reconditioning / PDI Service Technician and Porter absences for training, vacation or personal reasons to assure a proper staffing to meet work demands.
• Identify all store inventory with open recalls, schedule and complete when parts are available.
• Liaise with parts / service team for timely recall completion.
• For non-brand products, liaise with other company stores selling the brand or non-company stores for recall completion.
• Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon to identify the type of Inspection / Certification which shall be performed and what is required to bring vehicle up to the AutoNation Appearance Standards.
• Create a comprehensive estimate based on inspection and technician findings, including specific work required, total cost and timing.
• Communicate via RPR Compass (when available) to get approval for additional work when needed.
• Ensure all repairs are on a single repair order and closed by the next business day of work completion.
• Manage all Reconditioning within the After-Sales Compass RPR system, utilizing all functions which will maintain a status of all vehicles.
• Ensure best parts options and correct price are used for all recon work.
• Ensure the correct labor time and sale amount are used based on an approved labor time guide.
• Ensure each CPO criteria is fulfilled, consistent with OEM and AN Standards.
• Manage Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers and suppliers.
• Adhere to all company policies, procedures and safety standards.

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• Participate in DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED