RPA Analyst

Mohawk Industries

6d•Onsite

About The Position

The RPA Analyst is an established performer who facilitates and supports the Continuous Improvement and Customer Experience transformation effort through automation. This role automates repetitive computer tasks including data entry, rule-based decision making, data gathering through queries and UI extraction, inbound/outbound communication through email/SMS/SFTP, customer website interaction, and AI-based data extraction from inbound documents. As the team advances its AI and business-intelligence capabilities, this role contributes to AI-assisted automation and supports reporting and dashboards that surface CX and operational insights.

Requirements

Bachelor’s degree in a related field preferred.
2–4 years’ relevant RPA or automation experience OR equivalent combination of education and experience.
Strong understanding of RPA (experience with Power Automate preferred).
Proficiency writing SQL and Python scripts to support automation.
Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
Excellent communication, problem solving, and organizational skills.
Able to multitask, prioritize, and manage time effectively.
High level of integrity and discretion in handling sensitive and confidential data.
Proficient using Microsoft Office Suite products.

Responsibilities

Design and implement complex RPA process solutions in accordance with standard RPA best practices.
Interface with teams to define automation requirements and feasibility. Facilitate across different business functions as needed.
Focus on maximizing our automation impact by following the “80/20 rule,” allowing teams to continue handling the remaining tasks manually.
Communicate extensively with internal customers.
Perform all technical aspects of RPA development using the Microsoft Power Automate platform and other technologies such as API calls, Python scripting, and SQL.
Identify, track, and monitor project deliverables to ensure successful project completion.
Provide continuing support to internal customers on existing automation.
Lead training workshops and knowledge-sharing sessions on process automation.
Work on projects and assignments as part of a large work team.
Perform accurate analyses, conduct research, and draw meaningful conclusions about potential job/work-area impacts.
Draw from prior experience, interpret facts, and identify incomplete data/anomalies to solve problems.
Use innovative solutions to enhance personal work and, where applicable, the work of the team.
Effectively apply functional, process, and procedural or technical knowledge to address business challenges.
Provide guidance, code review, and mentorship to entry-level analysts.
Support the team’s AI-enablement and business-intelligence goals by building and maintaining automations, reporting, and dashboards that surface CX and operational insights.
Perform other duties as needed.