Royalties Coordinator

United Franchise Group Payroll Inc•West Palm Beach, FL

About The Position

The Royalties Coordinator processes incoming payments, enters data into systems, and prepares reports while providing general administrative support to the Royalty Department. The role also supports royalty, advertising fund, technology, and web fee processing; researches and resolves accounting issues; maintains account records; and communicates with franchisees, customers, and corporate staff.

Requirements

High school diploma or GED; an associate degree (A.A. or A.S.) or equivalent from a two-year college or technical school; one to three years of related experience and/or training; or an equivalent combination of education and experience.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to calculate figures and amounts.
Written and verbal communication skills.
Proficiency in Microsoft Office Suite, Internet Explorer or Google Chrome, Microsoft Word, advanced Excel, customer relationship management systems, and scheduling software.

Responsibilities

Provide general administrative support to the Royalty Department.
Scan documents as assigned.
Enter data into royalty systems.
Email reminders to franchisees.
Assist with processing royalty, advertising fund, technology, and web fees through the banking system, including EFT, checks, and credit cards.
Research, track, and resolve accounting issues.
Process adjustments, refunds, and credits in the royalty system.
Maintain financial and/or account records.
Compose and prepare correspondence, reports, and other documents.
Discuss account status or activity with customers or corporate staff.
Respond to customer issues.
File documents or records.
Order and maintain department supplies.
Operate office machines such as printers, photocopiers, and shredders.