Royal Lanai Host/Hostess

Royal Sonesta Kaua`i Resort- Lihue, HI

8h•$29 - $33

About The Position

The Food & Beverage Host/Hostess is responsible for creating a warm, welcoming, and professional first impression for all guests entering the restaurant. This position manages reservations, seating flow, and guest communication while ensuring an exceptional dining experience aligned with the property’s service standards. The Host/Hostess plays a key role in guest satisfaction, operational efficiency, and team coordination within the outlet.

Requirements

High School Diploma or equivalent preferred.
Previous customer service or hospitality experience preferred.
Experience with restaurant reservation systems (e.g., OpenTable, SevenRooms) is a plus.
Strong interpersonal and communication skills.
Ability to remain calm and professional in high-volume environments.
Excellent organizational and multitasking abilities.
Strong attention to detail.
Ability to work collaboratively within a team.
Basic computer proficiency.
Must be able to work in a fast-paced environment.
Must be able to stand for the entire shift.
Ability to reach overhead and below the knees, including bending, twisting, pulling, pushing, and stooping. Climb ladders of various heights.
Must be able to push, pull and lift to 50 pounds.
Ability to stand entire shift.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Must be flexible to work various days and various shifts of the week to include weekends, holidays, days, nights and overnight.
Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.
Ten-to-twelve-hour shifts are sometimes required.

Responsibilities

Greet guests promptly with a friendly, professional demeanor.
Manage wait lists and reservations using the designated reservation system.
Accurately quote wait times and maintain communication with waiting guests.
Escort guests to tables and present menus.
Provide information regarding restaurant offerings, specials, and promotions.
Address guest inquiries and escalate concerns to management when appropriate.
Ensure guests departing the restaurant are acknowledged and thanked.
Maintain accurate seating rotation to ensure balanced server sections.
Monitor table status and coordinate with servers and management for efficient turnover.
Communicate closely with kitchen and service teams regarding large parties or special accommodation.
Answer restaurant phone calls in a professional manner.
Confirm and manage reservations.
Maintain cleanliness and organization of the host stand and lobby area.
Monitor lobby appearance, including lighting, music, and ambiance.
Assist with menu presentation, signage, and daily specials communication.
Support side work and opening/closing procedures assigned.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers.
Ability to work cohesively with co-workers as part of a team to reach common goals.
Perform other job duties as requested by supervisors/managers as other job duties may be assigned as needed.
Understanding Sonesta’s company and safety policies and maintain compliance with OSHA and the health department requirements.