Roving Service Advisor covering Multiple Locations

AAA Mountain West Group•Santa Rosa, CA

7d•$104,000 - $185,000•Hybrid

About The Position

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Requirements

High School Diploma or GED required
3-5 Years experience
Valid driver’s license and current 39 month driving record required
Previous sales and service advisor experience required.
Required to travel to various auto repair locations as part of the regular duties of the position.

Nice To Haves

Tuition reimbursement for ASE Certifications

Responsibilities

First line sales agent for customers' vehicles. Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status. Required to collect payment, open and close cashier process. Required to provide service advisor responsibilities at any auto repair location as needed.
Respond to customer concerns or complaints and escalate to management complaint the advisor is unable to resolve. Answer incoming phone calls to schedule service appointments, follow-up calls to customer regarding repair status, outbound calls to prior and/or customers regarding service.
Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.
May perform other duties as assigned.