Roving Retail Technician

Asurion•Rochester, NY

2d•Hybrid

About The Position

Roving Technician at uBreakiFix – a dynamic role where you’ll travel between store locations, troubleshoot and repair devices, support daily operations, and deliver exceptional customer experiences. Perfect for someone who loves hands-on work, variety, and growing their tech skills on the go.

Requirements

High school diploma or equivalent GED
Valid driver’s license and satisfactory driving record with 1+ years of driving experience
Ability to drive your own vehicle up to 30 miles (store to store)
Willingness to undergo a background and drug screening
Ability to lift or move items weighing 50+ lbs
1+ years of customer service/retail sales experience
6+ months of experience with product service support and technology repair
Passion for all types of technology and motivation to learn repairs quickly through hands-on training.
A team-oriented, self-motivated communicator who is comfortable working in a variety of environments.
Ability to translate tech issues into clear, friendly explanations and manage shifting priorities in a fast-paced retail repair setting.

Responsibilities

Travel daily between UBIF locations, up to a 30-mile radius, using your own reliable vehicle to fill coverage gaps such as absences, high-volume days, and special events.
Maintain schedule flexibility and travel safely to designated stores as advised by your District Manager.
Support the full repair workflow at each store you visit, including diagnostics, electronic repairs, meeting SLAs, job closings, and reducing bounce.
Perform back-of-house tasks including inventory counts, parts ordering, buybacks, RMAs, and overall repair quality checks.
Deliver exceptional front-of-house customer service, including greeting customers, helping diagnose issues, processing transactions, and keeping the store merchandised and organized.
Recommend and sell Asurion’s Connected Home product using our Serve, Solve, Sell™ technique, helping customers protect and get more from their tech.
Share best practices and observations across stores to help drive district alignment and consistency and inform process improvement opportunities.