Roving Personal Banker Bilingual - Prince William North

Wells Fargo•Gainesville, VA

2d•$26 - $34•Onsite

About The Position

Wells Fargo is seeking an Associate Roving Personal Banker (SAFE) for its National Branch Network within the Consumer, Small & Business Banking division. This role provides coverage across branch locations in a specified geography when a banker or teller is absent or a vacancy needs temporary coverage. The banker builds customer relationships, addresses basic account and service needs, connects customers with appropriate financial products and services, and helps customers use digital banking options. The position requires travel throughout the district, work at assigned branches for the duration of each assignment, and compliance with SAFE and Loan Originator regulatory requirements.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to travel 100% of the time within the district.
Ability to commute to assigned locations for the duration of branch assignments.
Ability to work weekends and holidays as needed or scheduled.
Must meet SAFE registration requirements at the time of employment and applicable Loan Originator qualification requirements, including financial responsibility, character, general financial fitness, and criminal background standards.
Ongoing employment is contingent on meeting applicable SAFE and related regulatory requirements, including acceptable background investigation results.
This position is not eligible for Visa sponsorship.

Nice To Haves

Customer service focus and experience handling complex transactions across multiple systems.
Experience proactively engaging with customers through phone or email outreach.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to help customers succeed financially by introducing them to additional team members as appropriate.
Experience working with a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with integrity and professionalism with customers and team members.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Provide support across branch locations within a specific geography when a banker or teller is out of the office or to temporarily cover vacancies.
Adapt to changing priorities and new surroundings while meeting customer needs.
Build customer relationships through proactive outreach and propose appropriate products, services, and digital solutions.
Assist customers with basic requests related to opening accounts, completing service requests, and submitting credit applications.
Develop understanding of bank products and services to connect them to customer needs.
Interact with customers to demonstrate care and build relationships.
Provide appropriate options for bank products and services.
Refer customers' financial needs to other bankers and partners as needed.
Maintain a cash drawer and handle and balance cash; complete service-related tasks as needed.
Follow applicable risk programs, policies, procedures, and regulatory requirements; escalate and remediate issues appropriately.
Travel within the district and commute to assigned locations for the duration of branch assignments.