Roving Leasing Specialist

NP Dodge Company•Omaha, NE

9d•Hybrid

About The Position

NP Dodge Management Company is seeking a Roving Leasing Specialist to join their team. This role is responsible for maintaining property occupancy through effective sales and customer service techniques, attracting and retaining residents. The specialist will build rapport with potential residents, understand their needs, and match them with appropriate housing options. NP Dodge Management specializes in multifamily and commercial real estate, with a long history dating back to 1855, known for professionalism and combining traditional customer service with modern technology.

Requirements

High School diploma, or equivalent.
Prior customer service, sales or leasing experience.
Proficiency with Microsoft Office – Outlook, Excel, Word, and PowerPoint.
Ability to complete Fair housing training within 30 days of employment.
Strong customer service and sales skills.
Excellent communication and interpersonal skills.
Ability to prioritize tasks, stay organized, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Maintaining a valid driver's license and reliable transportation for travel between properties is required.

Responsibilities

Demonstrates Company Core Values.
Ensures property and apartments are market ready by assessing at the start of each day; submit service requests as needed.
Manages a high volume of phone calls and office traffic with a high standard of customer service to walk-ins/prospective residents, current residents and vendors/contractors; maintains records in property management software.
Communicates with co-workers, residents, and site visitors in a respectful and professional manner.
Maintains the Guest Card process and follow up communication procedures with prospective residents.
Provides professional and engaging property and apartment tours that are tailored to the needs/requests of the prospective resident(s).
Completes the lease application and verification processes in compliance with company processes and procedures.
Handles rent payments, deposits and fee calculations in accordance with company processes and procedures.
Prepares leasing and move-in packets.
Maintains an efficient new move-in schedule and inspection of move-out/vacancies that minimizes rent loss.
Performs lease renewals and monitors lease expirations.
Assists with training of other leasing specialists.
Assists with addressing resident concerns in a respectful and timely manner; submits service orders and escalates to the Property Manager as needed.
Manages the corporate apartment and clubhouse rental processes.
Responsible for a variety of administrative duties to include, key and garage log management, file maintenance, distribution of property newsletters and flyers to residents, weekly report preparation and distribution, and execution of daily office opening/closing procedures.
Assists Property Manager with property events, marketing campaigns and postings.
Conducts all business in accordance with company policies and procedures, Fair Housing Laws, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Reasonable and reliable attendance and timeliness when reporting to work and completing work.
Interacts well with others.
Other duties as assigned.