Roving Community Manager - 5664

Guardian Real Estate Services•Phoenix, AZ

17d•Hybrid

About The Position

Guardian has a need for a Roving Community Manager to join our experienced and committed Arizona team! This Roving Community Manager will be responsible for traveling to affordable properties in or around Phoenix/Prescott, AZ. Additional travel areas may be added as needed. This position requires general knowledge of all affordable property management duties and operations. A Roving Community Manager’s primary role is to ensure that properties assigned meet all ownership goals and objectives, to enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws, at all times. A Roving Community Manager is responsible for supervision of other property staff and vendors to provide outstanding customer service to the residents, maintain excellent curb appeal, provide well-timed and proactive property maintenance, safeguard the good financial health and stability of the property, confirm timely compliance with all government and property program requirements, and complete all required paperwork and reports on time. The Roving Community Manager will travel 4-5 days per week to cover affordable sites in the region or to work on projects and/or Lease-Ups. This position operates in professional office environment. However, Roving Community Managers spend part of their workday doing tasks away from the office; such as showing apartments, inspecting the grounds, or meeting with owners. The Roving Community Manager will also be required to oversee the work of other Guardian employees assigned to the properties they are assigned.

Requirements

High school diploma or GED.
At least one year of experience managing a multi-family community.
At least one year of experience working in affordable housing (such as HUD, RD, or Tax Credit).
Excellent attention to detail and organizational skills.
Strong mathematical skills and basic understanding of property budgets and financial accounting.
Ability to speak, read and write in English.
Ability to communicate effectively and in a timely manner; both verbally and in writing.
Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
Available to travel to work at projects in/around Phoenix, AZ.

Responsibilities

Ensure that properties assigned meet all ownership goals and objectives.
Enforce Guardian Management policies and procedures.
Adhere to Fair Housing and Landlord Tenant Laws at all times.
Supervise other property staff and vendors.
Provide outstanding customer service to residents.
Maintain excellent curb appeal.
Provide well-timed and proactive property maintenance.
Safeguard the good financial health and stability of the property.
Confirm timely compliance with all government and property program requirements.
Complete all required paperwork and reports on time.
Travel 4-5 days per week to cover affordable sites in the region or to work on projects and/or Lease-Ups.
Oversee the work of other Guardian employees assigned to the properties they are assigned.
Represent Guardian in a positive and professional manner at all times.
Act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed property management obligations.
Manage all property operations in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc.).
Assist in the development of operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy.
Analyze and report monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables in a timely manner.
Administer budgets, review and analyze operations, and recommend corrective actions needed to maximize efficiency, owner and resident satisfaction, and profitability to Portfolio Manager.
Ensure that the property operates in compliance with the affordable program requirements applicable to the property.
Complete resident income certifications and recertifications in a timely and accurate manner in order to maintain compliance with program funding and regulatory agency requirements.
Coordinate collection and documentation of all revenues following lease obligations of tenants and Guardian’s policies on accounts receivable.
Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
Direct the day-to-day activities of other property staff.
Develop, hire, discharge, evaluate performance, coach and discipline staff with direction from Portfolio Manager and Corporate HR Department.
Accurately record time worked, adhere to time keeping guidelines including approving site staff time records on a daily basis.
Administer leasing efforts including reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, enforcing tenant compliance and performing landlord obligations.
Identify leasing prospects and occasionally respond to routine leasing inquiries.
Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
Work with Portfolio Manager to identify, engage and supervise property vendors.
Approve invoices for all goods/services required to maintain the property’s upkeep to company and owner standards and in accordance with property’s budget.
Liaison with corporate departments to provide a team approach to the management of the property.
Establish and maintain collaborative working relationships between departments and with coworkers.
Prepare and lead all site staff meetings, including monthly safety meetings, and document meeting minutes to submit to the corporate office.
Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
Coordinate requests for repairs and maintenance, regularly inspect property and vacant apartments.
Keep accurate records of property systems such as conditions including roof, HVAC, fire prevention/extinguishing systems, sprinklers, elevators, hazardous materials and conditions (i.e. asbestos and lead paint) and utilities.
Bid work for property improvement, as needed and as directed by Portfolio Manager.
Participate in all property inspections by preparing documentation, answering questions, and touring the property with the inspector.
Develop and maintain a system/plan for emergency services available to staff and residents both during and outside business hours.