Rover (Bank Teller)

Southwest Missouri Bank•Carthage, MO

13d•Onsite

About The Position

Join Southwest Missouri Bank as a Rover (Bank Teller) and experience the excitement of working in a dynamic, customer-focused environment. This onsite position offers you the chance to contribute directly to our mission of delivering excellence in banking services. With competitive pay based on experience, you will be part of a high-energy team that values integrity and professionalism. Enjoy the flexibility of supporting various branches, allowing you to expand your skills and connect with a diverse clientele. Be the go-to person who creates positive banking experiences and makes a genuine difference in our community. What it's like to be a Rover (Teller) at SMB As a Rover at Southwest Missouri Bank, you will play a vital role in delivering prompt, courteous, and accurate customer service across various locations. This position empowers you to assist customers with a range of teller transactions and banking inquiries, ensuring their needs are met with professionalism. You will develop a comprehensive understanding of our bank's products and services, enabling you to identify cross-sell opportunities and make thoughtful referrals. Serving as the first line of contact for our valued customers, you will have the opportunity to create positive experiences and foster lasting relationships within our community. Join us in making a meaningful impact while enhancing your banking expertise.

Requirements

Strong foundation in customer service and communication skills.
Acknowledge customers promptly.
Adhere to Non-Negotiable guidelines.
Handle inquiries accurately and efficiently.
Attention to detail is crucial.
Balance the teller drawer daily.
Comply with bank procedures to ensure a high level of security.
Completing necessary documentation in line with regulatory requirements.
A neat, professional appearance.
Reliable work ethic.
Participating in training.
Utilizing available bank resources.
Cross-training in other areas.
Familiarity with tools like the 10-Key Adding Machine.
Basic computer skills, including Microsoft Word and Excel.
Excellent Customer Service Skills
Strong oral and written Communication Skills
Detail Oriented
Basic Computer Skills (Microsoft Word, Excel, Jack Henry)
Cash handling experience is required
High school diploma or equivalent required.

Nice To Haves

Previous banking experience preferred

Responsibilities

Deliver prompt, courteous, and accurate customer service across various locations.
Assist customers with a range of teller transactions and banking inquiries.
Develop a comprehensive understanding of the bank's products and services.
Identify cross-sell opportunities and make thoughtful referrals.
Serve as the first line of contact for customers.
Create positive experiences and foster lasting relationships with customers.
Provide quality customer service to both internal and external customers.
Acknowledge the customer immediately and follow the Non-Negotiable guidelines.
Handle customer needs and inquiries with accuracy and efficiency.
Balance teller drawer daily and comply with all teller standards and bank procedures.
Keep cash secure to maintain a high level of security.
Complete all necessary documentation for customers in accordance with bank policies and regulatory requirements.
Maintain a neat and clean professional appearance and demonstrate dependability and flexibility in performing the duties of this position.
Participate in available training and utilize bank resources and products to strengthen job knowledge.
Cross train to cover other areas and broaden understanding of overall banking services.
Recognize opportunities to cross sell bank products and services to existing and prospective customers.