Routing Supervisor

New Balance•Salt Lake, UT

3d•Onsite

About The Position

Responsible for the day-to-day operations of the assigned team to achieve safety, quality, delivery, and cost goals while modeling the values and leadership competencies of New Balance. This is a full-time leader opportunity.

Requirements

2+ years of wholesale routing experience strongly preferred.
3+ years of supervisor experience strongly preferred.
Strongly demonstrated knowledge of commonly used concepts, practices, and procedures within the distribution and demand planning process, including WMS (Manhattan a plus).
Demonstrated ability to read, write and speak English fluently.
Strong verbal and written skills utilizing appropriate demeanor, proper grammar/spelling, and respectful tone to communicate clearly and effectively; professional phone demeanor.
Intermediate computer skills in Microsoft Office (Word and Excel), WMS and email.
Ability to manage, motivate, solve problems and communicate in a team-oriented environment.
Strong planning, organizational, communication and interpersonal skills; detail oriented.
Ability to handle multiple priorities is essential.
Proven track record of stability and dependability in the workplace.
Sit/stand and work on a computer for long periods of time.

Responsibilities

Manage and oversee customer routing functions to ensure accurate and timely processing of orders.
Ensure that all routing schedules are accurately entered and maintained in Warehouse Management System (WMS).
Proactively flag and inform Customer Operations of relevant issues.
Oversee accurate and timely entry of routing guides into WMS.
Monitoring and managing ensuring compliance of SLAs.
Work with commercial partners and customers to ensure deliveries are scheduled on time and correctly.
Supervise the routing team, ensuring work is performed accurately and timely.
Assign and monitor workloads.
Develop and maintain an effective organization through hiring, training, developing, and motivating assigned associates.
Set standards for routing processes.
Oversee creation/maintenance of SOP’s
Measure and report on work function standards weekly.
Develop and maintain KPI reports and summaries for weekly leadership review.
Ensure that safety, productivity, and continuous improvement programs are established and followed.
Identify and implement process improvements to drive efficiency.
Interview, hire and terminate in coordination with Human Resources and according to company policies.
Train, assist and remove barriers that may block associates from reaching the company goals.
Interact and coordinate activities with other groups within the company.
Track employee hours, discipline, and time off via Workday and TeamSense.
Other duties as assigned.