Routing Specialist
About The Position
Viking Pest Control is a leading pest management company serving residential and commercial customers throughout New Jersey, Pennsylvania, Delaware, and Maryland. We pride ourselves on combining industry-leading service with innovative technology, operational excellence, and a people-first culture. Our success is built on teamwork, efficiency, and a commitment to delivering exceptional customer experiences. We are currently seeking a highly organized, analytical, and solutions-driven Routing Specialist to join our growing team. This individual will play a critical role in optimizing technician schedules, maximizing route efficiency, and ensuring our customers receive timely and effective service.
Requirements
- High School Diploma or equivalent required.
- Minimum of 1 year of CRM or routing software experience.
- Prior experience in a service-based or field service organization preferred.
- Strong working knowledge of Microsoft Office Suite.
- Ability to quickly learn new systems and leverage technology to improve workflows.
- Strong problem-solving and decision-making skills.
- Excellent attention to detail and follow-through.
- Effective written and verbal communication skills.
- Strong collaboration skills across multiple teams and departments.
Nice To Haves
- Pest Management industry experience.
Responsibilities
- Building and maintaining efficient technician service routes that support operational productivity, customer satisfaction, and profitability.
- Utilizing routing software such as Route Op, Best Fit, or equivalent systems to create and maintain efficient daily technician routes.
- Applying knowledge of pest control service types, technician capacity, travel geography, and customer needs to reduce drive time and maximize profitability.
- Analyzing preliminary routing plans and independently making adjustments to continuously improve route productivity.
- Monitoring service order constraints and proactively identifying scheduling inefficiencies.
- Partnering with Branch Managers and Service Managers to create, maintain, and improve technician schedules.
- Collaborating closely with Residential Admin, Commercial Admin, Customer Service Center, and Escalation teams on scheduling needs.
- Serving as the routing systems subject matter expert and assisting with routing-related inquiries or concerns.
- Assisting with callback scheduling, emergency service appointments, and urgent customer needs.
- Coordinating customer notifications regarding upcoming service expectations.
- Supporting Commercial Administrative scheduling for new service work.
- Maintaining routing calendar lookup tables and scheduling parameters.
- Escalating routing or scheduling issues in a timely and professional manner.
- Adhering to all company policies, procedures, and service standards.
- Performing additional duties as assigned.
Benefits
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and paid holidays
- Life insurance and disability coverage
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
