Router/Dispatcher

National Express•DeSoto, TX

10d•Onsite

About The Position

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Requirements

High school Diploma or equivalent required
1 to 3 years of experience with computerized operations systems
Experience conducting phone and in person interviews
Experience with setting up recruiting events
Excellent computer skills with strong working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
Demonstrated data entry skills
Ability to maintain accuracy and speed in data entry
Strong working knowledge of basic office equipment
Excellent verbal and written communication skills
Strong interpersonal skills along with demonstrated diplomacy skills
Strong clerical skills
Careful attention to detail

Responsibilities

Answering phone calls and responding to customer and Driver inquiries in a timely manner with the highest degree of courtesy and accuracy
Facilitating the flow of information within the Customer Service Center
Assisting with Recruiting tasks such as call backs, initial interviews, recruiting events, and recruiting planning
Assisting with Accounts Receivable, Accounts Payable, and Payroll tasks as needed
Assisting with customer required reports and paperwork
Entering information into various computer systems/applications
Encouraging compliance with company policies and procedures
Maintaining accurate, organized, and up to date filing systems for all administrative records
Maintaining security of all files and records
Performing general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned