Router

National Express•Irvine, CA

4d•Onsite

About The Position

Summit School Services is seeking a Router to produce and maintain a master record of all routes and provide operating copies daily. This role involves reading and staying updated with all documents relating to the routing program, including manuals, updates, and maps. The Router will produce and maintain cost-efficient and timely routes, meet all deadlines related to the routing process schedules, and coordinate with Dispatch to establish route standards for time and miles. A key aspect of this role is providing excellent customer service when working directly with customers, parents, and employees. The Router will also produce and maintain a daily written record of problems related to the routing program, submitting clean copies to the General Manager weekly. Maintaining a neat and professional work area and appearance daily is also required. The position demands the ability to work well under pressure and exhibit the highest ethical best practices and personal integrity, including sharing concerns about suspicious or inappropriate behavior with their supervisor or manager. Other duties as assigned.

Requirements

High school diploma or GED
Ability to organize and prioritize time to balance conflicting demands related to customer care and routing.
Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
Ability to problem solve in an effort to meet schedule requirements
Ability to operate two-way and emergency radio systems
Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
Ability to use Microsoft Office Program and computerized routing software.
Verbal communication skills to provide effective advice and interpretation that are readily understandable.
Written communication skills to prepare materials and reports
Customer service skills to provide excellence in customer service to internal and external stakeholders

Nice To Haves

Previous dispatch experience is preferred
bi-lingual abilities a plus

Responsibilities

Produce and maintain a master record of all routes and provide operating copies daily
Read and keep up to date with all documents relating to the routing program. (Manuals, updates, maps, etc.)
Produce and maintain cost efficient and timely routes
Meet all deadlines relating to schedules set up for the routing process
Coordinate with Dispatch to establish route standards for time and miles
Provide excellent customer service when working directly with customers, parents and employees
Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly
Maintain the work area in a neat and professional condition daily
Maintain a professional appearance
Ability to work well under pressure
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned