Route Trainee - UniFirst

UniFirst • Grand Rapids, MI

5d • Onsite

About The Position

Join UniFirst as a Route Trainee (RT) and begin a career in service and customer care. This role provides hands-on training through blended learning programs, supporting daily operations and preparing you for a full-time Route Service Representative (RSR) position. You will assist with deliveries, service, and route coverage while learning multiple customer accounts. This is a dynamic opportunity for someone eager to grow, customer-focused, and ready to build a strong foundation in a field-based service role.

Requirements

• Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• Meet all Department of Transportation (DOT) requirements, including a physical exam.
• High school diploma, GED, or military service required.
• Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery roles is a plus!

Responsibilities

• Participate in UniFirst’s Service Certificate Program: Engage in a hands-on training program designed to prepare you for a Route Service Representative (RSR) role.
• Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
• Deliver Consistent, Reliable Service: Transport clean garments and products to customers and return soiled items, providing dependable and timely service with every stop.
• Provide Route Coverage When Needed: Step in during RSR absences to manage established routes, upholding UniFirst’s high standards of service and professionalism.
• Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
• Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
• Contribute to Service Department Success: Play a vital role in delivering outstanding service, building customer relationships, and driving the success of our Service Department.
• Maintain a Predictable Schedule: Enjoy consistent Monday–Friday daytime schedule with no nights or weekends.

Benefits

• Competitive wages
• 401(k) with company match
• Profit sharing
• Health and life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through our SCP program
• Continuous training and growth opportunities
• Supportive and inclusive workplace rooted in a strong sense of community
• Monday–Friday daytime schedule, no nights or weekends
• Diverse and inclusive work environment that values a variety of backgrounds and perspectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED