Route Technician

FAMILY ENTERTAINMENT GROUP LLC•Philadelphia, PA

About The Position

The Route Technician maintains the technical, operational, and guest-ready condition of Family Entertainment Group route-based arcade locations. The role regularly supports approximately 4–10 partner locations on a weekly schedule, ensuring games and related equipment are working, clean, stocked, safe, and ready for guests. The technician serves as a day-to-day FEG representative to partner locations and their General Managers, combining technical skill, route discipline, safe driving, partner service, and independent ownership across multiple locations.

Requirements

Maintain a valid driver’s license.
Maintain an acceptable driving record.
Follow all traffic laws and company driving expectations.
Maintain a drug-free and alcohol-free work status while working, driving, or representing FEG.

Responsibilities

Travel to assigned partner locations on a weekly route schedule.
Inspect, test, clean, stock, and maintain games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment.
Complete routine safety checks, preventive maintenance, repairs, and location-readiness reviews.
Escalate complex repairs, parts needs, safety concerns, or partner issues to the Route Technical Manager.
Diagnose and repair common mechanical, electrical, hardware, software, payment-system, and redemption-equipment issues.
Replace parts, adjust settings, test game play, and confirm equipment is operating properly before leaving a location.
Restock merchandise, prizes, supplies, cards, tickets, and other operating items.
Support game moves, installs, swaps, refurbishments, conversions, and special projects as assigned.
Build positive working relationships with partner General Managers and location teams.
Communicate professionally about service visits, completed repairs, follow-up items, and equipment issues.
Complete service logs, route checklists, inventory updates, work orders, and repair notes accurately and on time.
Report recurring issues, partner feedback, safety risks, and improvement opportunities.
Drive a company vehicle to route locations, warehouses, partner sites, and work locations.
Follow traffic laws and company driving expectations.
Keep the company vehicle clean, organized, fueled, stocked, and properly maintained, including routine monthly cleanouts.
Maintain a drug-free and alcohol-free work status while working, driving, or representing FEG.
Conduct a weekly Test Drive of assigned games, attractions, and payment/swipe systems to verify functionality, guest readiness, and operational performance.
Identify, document, and address equipment issues in a timely manner to maximize uptime and minimize disruptions to the guest experience.
Maintain accurate preventive-maintenance, inspection, and repair records.
Secure tools, parts, equipment, electronics, valuables, and other company or personal assets; do not leave them visible or unsecured at the end of each workday.
Maintain appropriate vehicle inventory levels of parts and supplies.