Route Technician

FAMILY ENTERTAINMENT GROUP LLC•Minneapolis, MN

3d•Onsite

About The Position

FAMILY ENTERTAINMENT GROUP is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S. The Route Technician is responsible for maintaining the technical, operational, and guest-ready condition of FEG route-based arcade locations. This role supports approximately 4-10 partner locations on a regular weekly schedule, ensuring games and related equipment are working, clean, stocked, safe, and ready for guests. The Route Technician serves as a day-to-day FEG ambassador to partner locations and partner General Managers, combining technical skill, route discipline, safe driving, partner service, and independent ownership across multiple locations.

Requirements

Strong hands-on repair ability
Service mindset
Discipline to work independently across multiple locations
Represent FEG professionally with partners and guests
Valid driver’s license
Acceptable driving record
Follow all traffic laws and company driving expectations
Maintain a drug-free and alcohol-free work status while working, driving, or representing FEG

Responsibilities

Travel to assigned partner locations on a weekly route schedule
Inspect, test, clean, stock, and maintain games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment
Complete routine safety checks, preventive maintenance, repairs, and location readiness reviews
Escalate complex repairs, parts needs, safety concerns, or partner issues to the Route Technical Manager
Diagnose and repair common mechanical, electrical, hardware, software, payment system, and redemption equipment issues
Replace parts, adjust settings, test game play, and confirm equipment is operating properly before leaving the location
Restock merchandise, prizes, supplies, cards, tickets, and other operating items
Support game moves, installs, swaps, refurbishments, conversions, and special projects as assigned
Build positive working relationships with partner General Managers and location teams
Communicate professionally regarding service visits, repairs completed, follow-up items, and equipment issues
Complete service logs, route checklists, inventory updates, work orders, and repair notes accurately and on time
Report recurring issues, partner feedback, safety risks, and improvement opportunities
Drive a company vehicle to route locations, warehouses, partner sites, and work locations
Maintain a valid driver’s license, acceptable driving record, and follow all traffic laws and company driving expectations
Keep the company vehicle clean, organized, fueled, stocked, and properly maintained
Maintain a drug-free and alcohol-free work status while working, driving, or representing FEG
Conduct a weekly "Test Drive" of all assigned games, attractions, and payment/swipe systems to verify functionality, guest readiness, and operational performance.
Identify, document, and address equipment issues in a timely manner to maximize uptime and minimize disruptions to the guest experience.
Maintain accurate preventive maintenance, inspection, and repair records.
Maintain a clean, organized, and professional company vehicle at all times, including routine monthly vehicle cleanouts.
Ensure all company and personal assets, including tools, parts, equipment, electronics, and valuables, are properly secured and not left visible or unsecured at the end of each workday.
Maintain appropriate inventory levels of parts and supplies within the vehicle to support operational needs.