Route Technical Manager

FAMILY ENTERTAINMENT GROUP LLC•Cleveland, OH

10h•$50,000 - $70,000•Onsite

About The Position

The Route Technical Manager is responsible for leading daily technical execution, game readiness, route support, warehouse coordination, and partner service across assigned route-based arcade locations. This hands-on leader oversees Route Technicians, ensuring games are operational, well-stocked, clean, safe, properly merchandised, and performing to FEG standards. The role requires technical credibility, route discipline, people leadership, project coordination, and an ownership mindset.

Requirements

Arcade, amusement, gaming, vending, field service, or route-based technical experience
Strong technician leadership
Practical problem-solving ability
Ability to balance hands-on technical work with team, partner, warehouse, and route execution
Learns new games, systems, partner needs, route challenges, and technical solutions quickly
Creates urgency, teamwork, pride, and positive momentum across the technician team
Owns route performance, service response, technician execution, and follow-through
Coaches technicians and builds technical capability across the team
Plans routes, supports launches, manages priorities, and maintains high standards
Stays solution-focused when games go down, schedules change, or partners need urgent support

Responsibilities

Oversee daily technical operations across assigned route locations
Ensure games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment are functional and guest-ready
Monitor game uptime, service response, repeat issues, route efficiency, parts needs, and location readiness
Conduct regular site visits to inspect equipment condition, merchandising, cleanliness, signage, and partner satisfaction
Lead Route Technicians through troubleshooting, diagnostics, preventive maintenance, repairs, installations, and equipment moves
Coordinate technician schedules, daily priorities, logistics, route coverage, and service follow-up
Provide hands-on support for complex repairs, refurbishments, service escalations, and urgent partner needs
Train technicians on repair standards, preventive maintenance, inventory processes, equipment handling, safety, and partner service
Serve as a primary technical contact for assigned partner venues and vendors
Communicate proactively regarding repairs, installs, merchandise needs, equipment moves, and operational concerns
Oversee merchandise execution, inventory control, parts flow, product placement, and prize presentation across assigned locations
Support warehouse organization, receiving, parts tracking, asset control, and distribution to route technicians
Support new route location launches, including game preparation, transportation, installation, testing, and go-live readiness
Coordinate truck scheduling, loading, unloading, delivery support, and equipment movement as needed
Oversee cleanliness, maintenance, readiness, and safe use of assigned FEG vehicles
Ensure compliance with FEG policies, partner requirements, and applicable safety standards
Ensure all documentation, reports, and compliance requirements are submitted accurately and on time.
Conduct a weekly "Test Drive" of all assigned games, attractions, and payment/swipe systems to verify functionality, guest readiness, and operational performance.
Identify, document, and address equipment issues in a timely manner to maximize uptime and minimize disruptions to the guest experience.
Maintain accurate preventive maintenance, inspection, and repair records.
Maintain a clean, organized, and professional company vehicle at all times, including routine monthly vehicle cleanouts.
Ensure all company and personal assets, including tools, parts, equipment, electronics, and valuables, are properly secured and not left visible or unsecured at the end of each workday.
Maintain appropriate inventory levels of parts and supplies within the vehicle to support operational needs.