Route Manager

Continental Services•Muncie, IN

3d•Onsite

About The Position

The Route Manager is the operational and leadership backbone of Continental’s Market and Vending business. You will drive excellence in Route Optimization, Employee Retention, Compliance, and Fleet & Driver Safety. You will serve as the critical link between centralized support teams and field employees, ensuring seamless delivery, exceptional guest experience, and optimal operational efficiency.

Requirements

Bachelor's degree in Business, Supply Chain, Sales, or equivalent industry experience.
5+ years of experience in route management, field operations, or logistics in food services or retail vending.
Proven leadership experience with teams in distributed, route-based businesses.
Valid Driver's License and clean driving record.
Willingness and ability to pass a DOT physical.
Strong analytical skills to optimize routes, manage KPIs, and drive efficiency improvements.
Excellent communication, organizational, and interpersonal skills.
Technology-savvy with proficiency in Microsoft Office Suite and routing/logistics software.

Responsibilities

Analyze and design efficient delivery and service routes leveraging route optimization tools.
Continuously refine route schedules to maximize driver productivity while maintaining superior guest experience.
Monitor service frequency and adjust based on seasonal demand, traffic patterns, and customer preferences.
Collaborate with the space planning and warehouse teams to align route structures with inventory flow.
Foster a positive, collaborative, and high-performance culture among drivers and field personnel.
Lead the full employee lifecycle: recruiting, onboarding, training, coaching, and performance management.
Implement incentive programs, mentorship models, and career pathways to boost retention.
Serve as a role model by embodying Continental’s values of respect, integrity, and innovation.
Ensure strict adherence to all Standard Operating Procedures (SOPs) across all market and vending operations.
Audit field operations for quality assurance, including food safety, merchandising standards (plan-o-grams), and cleanliness.
Train staff regularly on operational updates, compliance requirements, and guest satisfaction benchmarks.
Partner with Marketing to maintain a brand-consistent presence in client locations.
Enforce Continental’s driver safety policies including vehicle inspections, safe driving practices, and accident reporting.
Monitor fleet health and work proactively with maintenance teams for preventive servicing.
Implement driver safety training programs and corrective action plans when necessary.
Maintain compliance with DOT regulations and ensure all drivers maintain required licenses, including Chauffeur licenses.